Welcome to the BeyondTrust BeeKeepers Community!

Something big is on the way and it's going to change how you experience BeyondTrust Support. We've been listening. You've told us what matters most when you open a case: answers. This includes fast acknowledgement, clear next steps, predictable communication, and a sense that someone (or something) is on it. So we built for exactly that. Coming soon, BeyondTrust Support is rolling out an agentic AI layer on the front line of our support experience. An always-on, intelligent teammate that works alongside our support engineers to get you moving faster than ever. What is "agentic" support, really? This isn't a chatbot that throws canned answers at you and calls it a day. Agentic AI is fundamentally different, it understands context, reasons about your issue, and acts the way an experienced engineer would. When you open a ticket, the agent will be ready to: Acknowledge almost instantly — no more waiting in queue to know your case is being worked Triage with intelligence — read your description, classify the issue, and prioritize correctly Pulls exclusively from our knowledge — searching across our technical documentation, knowledge base, and your historical case patterns in seconds Recommend first steps — surface the most relevant troubleshooting steps based on your specific scenario, environment, and product Hand off cleanly — when human expertise is needed, your engineer arrives with full context already in hand What this means for you: Faster first responses. Smarter routing. More consistent answers. And most importantly, support engineers who are freed up to focus on the complex, high-impact problems that needs human expertise. A few things we want to be crystal clear about: Humans are still in the driver's seat. Our support engineers aren't going anywhere. Agentic AI is here to amplify them, not replace them. Your most critical issues go straight to humans. Severity 1 outages and major incidents will continue to be handled by our team from the very first touch. Your solution, your access. Agents will handle tickets, emails, and follow up actions. Agents will not act directly in your product or environment. Why now? The honest answer: because the technology is finally good enough to actually help. We've spent months running this through a rigorous proof of concept, building the integrations, and putting it through user acceptance testing with our own teams before it ever sees a customer ticket. We wouldn't roll it out if it wasn't ready to make your day better. What's next? Keep an eye on BeeKeepers for the official launch announcement (June). When it goes live, you don't need to do anything different, just open tickets the way you always have, and you'll see the experience evolve. We're genuinely excited about this one. It's been a long road from whiteboard to launch, and the team has built something we're proud to put in front of you. Faster help. Smarter triage. Better support. Coming soon. — The BeyondTrust Support Team

With Success Included, BeyondTrust University now offers complimentary, self-paced eLearning courses designed to empower system administrators with the skills to configure and manage our products using industry best practices. Our goal is to equip learners with the knowledge needed to maximize the value of their investment with BeyondTrust. Because your success is our mission. Learn with BeyondTrust University now » Why Success Included? 100% free product training - Unlock full access to expert-led eLearning at no cost Go beyond one product - Understand how BeyondTrust solutions work and how they interact with each other Onboard with confidence - Get up to speed either before your implementation or in general Self-service efficiency - Review, retain, and revisit content anytime to reinforce your knowledge Stay current - Get the latest product enhancements & best practices What's included? All self-paced content in our BeyondTrust University library All Admin self-paced training for all BeyondTrust products (as it becomes available) Real-world, role-relevant learning through practical, scenario-based training Regularly, updated content to ensure it reflects the latest product enhancements & best practices Learn with BeyondTrust University now » Frequently Asked Questions What products are currently covered in Success Included? Remote Support Privileged Remote Access Password Safe Endpoint Privilege Management (Windows, Mac, & Linux) Entitle Identity Security Insights How do I access Success Included at BeyondTrust University? BeyondTrust uses Okta for a single authentication source to access the BeyondTrust University, Customer Portal, BeeKeepers Community, etc.. If you do not have a BeyondTrust account yet, you can request assistance with portalaccess@beyondtrust.com. Otherwise if you have OKTA set up already, go to https://identity.beyondtrust.com. On an initial login, you will have to authenticate email. After signing in, the BTU tile is available to click on. Finally, if you already have a customer account with BT, you should be able to access BeyondTrust University at https://university.beyondtrust.com. It should SSO you in via OKTA. Do learners need technical knowledge to understand the content? Are there any prerequisites? Currently, most courses are designed primarily for product administrators and are best suited for individuals with an intermediate understanding of technical concepts and the cybersecurity landscape. What if I'm ready to take my learning further? For a more immersive learning experience with workshops, labs, certifications, etc., explore our learning subscription and instructor-led training at BeyondTrust University services page. How do I share feedback or ask questions about Success Included? While we send surveys to collect input, you are welcome to reach out with feedback or questions anytime through btu@beyondtrust.com.

We are proud to share that BeyondTrust has once again been recognized as a Leader in the 2025 Gartner Magic Quadrant for Privileged Access Management, marking our 7th consecutive year in this position. This year, we think BeyondTrust recognition reflects our commitment to delivering innovation and value to our customers. Key highlights: We feel our recognition as a Leader reflects the trust and feedback of our customers, as well as our focus on helping organizations: Gain visibility and control across human, non-human, and machine identities Secure remote access with advanced RPAM capabilities Enforce least privilege across Windows, Mac, and Linux environments Manage secrets and sessions at enterprise scale Simplify cloud identity and entitlement management, including expanded Oracle Cloud support Adopt agentic AI security, with BeyondTrust as the first vendor to offer a generally available solution In our opinion, BeyondTrust demonstrated our continuous focus on customer outcomes, innovation, and integrated identity security in this year’s Magic Quadrant.