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Privileged Remote Access

Create identity-secure, just-in-time access to all your enterprise environments: cloud, on-premises, and OT.

148 Topics
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Community Manager
BeyondTrust CommunicationsCommunity Manager
published in General
Monthly Buzz - June - Privileged Remote Access

What’s New in BeyondTrust Privileged Remote Access 25.1: Enhanced Security & Stability for Privileged Access Everywhere BeyondTrust continues to raise the standard for privileged access security. Version 25.1 of BeyondTrust Privileged Remote Access (PRA) delivers critical behind-the-scenes upgrades, doubling down on BeyondTrust’s mission to deliver the most dependable, secure privileged remote access platform on the market. This maintenance release focuses on providing stronger security, improved reliability, and more seamless control of privileged sessions. Version 25.1 rolls up recent security patches, runs them through an exhaustive regression test suite, and layers in targeted stability improvements and key performance refinements for both cloud and on-prem environments. This update is available whether you run a cloud or on-prem deployment of Privileged Remote Access. Cloud users receive updates automatically. On-prem customers can download and apply version 25.1 from the appl

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Community Manager
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Community Manager
BeyondTrust CommunicationsCommunity Manager
published in General
Monthly Buzz - May - Privileged Remote Access

RS/PRA failover configuration Can RS or PRA failover be configured so a specific appliance automatically reclaims the primary role once it comes back online? No, once a failover occurs, the IP address associated with the hostname is assigned to the backup appliance. This IP address is no longer available without manual intervention. When the former primary appliance comes back online, it checks to see if the hostname and IP address are available. If they are not available, because they are being used by the backup appliance, it will not reclaim them and will not switch back to primary.After a failover, all connections are established with the backup appliance, which is acting as the primary. Additionally, configuring one appliance to always assume the primary role could lead to further disruptions after a failover, as everything is still connected to the backup appliance.Read more here Latest Available Version:Privileged Remote Access 25.1.1 - April 2025 Beekeepers Hot Topics PRA - AD

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Community Manager
Sean Cashin
BeyondTrust Employee
Sean CashinBeyondTrust Employee
published in General
BeyondTrust Remote Support SaaS Service Security Investigation

As a result of our investigation into the Remote Support SaaS Security Incident detailed in our Security Advisory (link below), we have proactively completed an update for our Secure Remote Access (Remote Support and Privilege Remote Access) Cloud customers, fortifying the security of their solution overall. More information can be found as it becomes available via the Security Advisory on our website found here. Please note that we have updated the security investigation as of 28-Jan-25, 5:45 PM Eastern Time. Please follow the link for additional details.

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Sean Cashin
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Aug 4 - Aug 11)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022238 - How does licensing work in Privileged Remote Access ? - License usage and how to add more licenses KB0022737 - Can web jumps be used for web apps that use Java popups? KB0022738 - Can session recordings be turned off per user?

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GloriaB
BeyondTrust Employee
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donApprentice
asked in General
Failed to create Endpoint Privilege Management Policies in BeyondInsight

Hi guys, i cannot find a button for “ Create Policy” , anything i can do?

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DerekNewcomer
asked in General
I couple issues since PRA 25.1.2 update

I’ve noticed a couple annoying issues since updating PRA from 25.1.1 to 25.1.2. We only exclusively use Jump Clients to Windows Servers and Clients through the console, and here’s what I’ve noticed:During the connection process after logging into Windows, if you switch focus to a different tab/connection and then come back, the jump client will have connected, but you will not have mouse control. You can use keyboard control or use any of the quick commands from the Console, but in order to get mouse control back, you must fully disconnect and reconnect back into the jump client, ensuring you don’t switch focus to a different server. This one is pretty consistent and can be reproduced almost every time. This one is a little more random and doesn’t always happen, but I’ve noticed it happening often now since the PRA update. In order to launch applications in Windows, I have the habit and clicking the Windows Start key and immediately start typing the product/application I need to launch

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Community Manager
BeyondTrust CommunicationsCommunity Manager
published in General
Monthly Buzz - July - Privileged Remote Access

Best Practices for Remote Support and Privileged Remote Access Here are a few best practices for delivering secure and efficient remote support. Following these guidelines can help improve performance, reduce risk, and maintain compliance. Review the supported version lifecycle at least once a year and keep up to date. Having older software, more than two years behind, may make it more complex to get to the latest version. In some cases, a new appliance will need to be created. Refer to How to upgrade or update version 20.1.x and lower. If self-hosted, stay up-to-date with current releases and activate the Apply Critical Updates Automatically option found in the /appliance interface. For instructions, refer to Automatic critical update options in /appliance. Consider using an external authentication security providers (for example, SAML) over local accounts, and be sure to delete accounts not in use. For more information, refer to PRA Security providers or RS Security providers.

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Community Manager
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MudupuriApprentice
asked in General
more than one Integration of ServiceNow ITSM with Remote Support

Create more than one Integration with Service now ITSM tool, if a customer has different entities and has different ITSM tools like Servicenow and Fresh Desk. 

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BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Jul 28 - Aug 4)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022212 - Unable to copy and paste from the Web Console" to "Unable to copy and paste from the Web Console using Web Shell to SSH KB0022714 - Which ports are required for ad-hoc sessions in Remote Support? KB0022717 - What network traffic does an active Jump Client send and can this be configured or inspected? KB0022718 - Network tunnel stuck on "Setting up server endpoint" KB0022727 - Remote Support and Privileged Remote Access Atlas certificate requirements

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GloriaB
BeyondTrust Employee
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KG_RJNApprentice
asked in General
Windows Search and Indexing.

Has anyone else experienced issues with Windows Search or indexing not functioning properly following the latest patch? We've observed that removing the PAM agent seems to restore search and indexing functionality.Has anyone else seen similar behavior or found a workaround?

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edwinb77Apprentice
asked in General
Team activity event types explained

We're extracting the team activity reports and add this to our BI reporting to monitor usage.On the event type we see several events and I'm looking to filter the ones to connect and disconnect from a session.I think the below are the ones that I'm looking for but not sure: Conference Member Added -> connecting to a workstation Conference Member Departed -> disconnecting from a workstation Am I correct in this assumption?

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BeyondTrust Employee
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MudupuriApprentice
asked in General
Can we connect to SQL DB with a different instance example sqlserver\abc

Can we connect to SQL DB with a different instance example sqlserver\abc. how can I use on the SQL Server Tunnel in the PRA to connect.

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BeyondTrust Employee
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HamzaTrailblazer
asked in General
PRA Virtual Machine sizing

we are planning to move from PRA B-200 physical to VM. the article below doesn’t explain that how many concurrent jump sessions (RDP/Shell/WEB) a VM can handle in Active-Passive configuration. ( considering not jump client installed)Virtual Appliance installation  

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BeyondTrust Employee
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HamzaTrailblazer
asked in General
RDP Linux using XRDP from PRA

we have linux server in which XRDP is installed. from console I cannot RDP the linux but I can do RDP from a server (jumpoint host).what am I doing wrong here? 

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BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Jul 21 - Jul 28)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022081 - Approval emails for sessions have stopped working error - SMTP error [450] Service unavailable KB0022647 - How to download the SIEM Q radar plugin for Remote Support or Privileged Remote Access integration KB0022705 - Does a live update require downtime?

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GloriaB
BeyondTrust Employee
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ssethurajanApprentice
asked in General
X window forwarding using the X11

Vendor user is facing issues while trying to launch a shell jump session (via Jumpoint) from Mac endpoint. User is typing the below command to invoke the web console on the shell jump session but getting display error. Target Endpoint: Rocky Linux 8.9, 64-bitsystemctl enable --now cockpit.socket~]$ DataEditorError: DataEditor: Can't Open Display They also want to know if PRA shell jump supports X window forwarding using the X11 protocol. Any suggestions to resolve this problem?

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MatsuNewcomer
posted in General
Network Tunnel drops connectivity on Jumpoint temporary fix, KB0021363 related

We recently encountered a recurring issue impacting the accessibility of Jumpoints, which we have traced back to behaviors described in KB0021363. The root of the problem appears to be interference between the old and new network management features, particularly when IP assignments are modified either through binding on virtual machines' NICs or via IP changes on bare metal systems.ObservationsWhen these changes occur, the resulting network configuration across the multiple management interfaces becomes inconsistent. This inconsistency causes the Jumpoint to: Attempt to resolve to its own address, Become entirely unresolvable, or Exhibit packet fragmentation or corruption during analysis. Network inspection tools and bomgar logs show erratic behavior. Logs typically reveal incomplete packets or generalized packet errors, but offer no definitive indicators as to the root cause. The symptoms include: Dropped connections, Fluctuating tunnel availability, Inconsistent routing beha

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pvermaNewcomer
asked in General
Inspect /dev tools on a Web Jump on PRA

Does anyone know if we can leverage inspect /dev tools on a Web Jump on PRA? We have developers trying to inspect and open dev tools on the web page but looks like it doesn’t work?

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GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Jul 14 - Jul 21)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021472 - Sync failed. Unable to bind as account@domain.com Can't contact LDAP server. Verify hostname and port. KB0021941 - TCP Tunnel, Web Jump and Remote RDP connection types show as unavailable after upgrade KB0022595 - How to register a different device for MFA in RS or PRA KB0022666 - Is Remote Support or Privilege Remote Access vulnerable to CVE-2022-22978 Spring Security? KB0022667 - Unable to make custom certificate default in RS or PRA /appliance KB0022669 - How to get crash dump logs for Remote Support and Privileged Remote Access KB0022673 - Tabs missing from /login for some users in RS and PRA KB0022677 - RS and PRA Jump Client switches and command line parameters glossary KB0022685 - Issues connecting to macOS Sequoia - Connection failed error

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GloriaB
BeyondTrust Employee
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bt101Veteran
asked in General
PRA web jump credential injection times out

Hello, we have set up PRA web jump for multiple websites including some Cisco device GUIs. With Cisco DNA / Catalyst center website it is timing out. This website uses HTML tags that change for each page refresh. Based on the jump point logs , PRA successfully detects the tags for username, password and submit button but at the end it gives credential injection timed out error. We have the timeout set to max value of 30 seconds. PRA version is 23.1.2. If we select no credential the website opens fine as PRA web jump. I can log in by manually entering the password. The webpages before and after login are different\. (I see a KB that says it may timeout of URL doesnt chnage after password injection). I read in another post that the ‘inject credentials in current URL’ doesn’t work for web-jumps .Is there any workaround method using PRA. Like RDP to a server , open browser and click on inject creds button. Or anything needs to be changed in web jump backend config on jump-point which can p

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PowApprentice
asked in General
PRA Jump Approval - User can still self-approve by mail

Hi everyone,I have an problem when configuring Jump Approval in my PRA and I would like to know if it’s a bug or if I missed something.I've created a Jump Policy requiring users to request approval to access machines.In the approvers, I've set up a team called the “IT Team” and I've indicated that they can't approve their own requests.There are two members in “IT Team”.When one of the members tries to connect to a machine, a form asks him to enter a reason and a duration. In the Remote Access Console, the user who made the request does not see any notification and cannot self-approve. The second team member can. It works in the other way round.The problem here is that the user who made the request, who normally can't self-approve, still receives an approval link by e-mail, and this link works. The parameter is half-operational, so. Please note that these are Entra users and not local users of the solution (I'm pointing this out even though I don't think it's related).

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ChrisYApprentice
asked in General
Upgrade PRA from 23.3.3 to 25.1.2

Has anybody got any experience of upgrading PRA from 23.3.3 to 25.1.2 with regards to the jumpclient on Windows 2008R2 and 2012R2.  We have a few legacy servers which for various reasons we don’t want to switch to RDP Jumps.  I appreciate running the jumpclient on 2008R2 and 2012R2 is officially unsupported but I’d be interest if anyone has the experience of running the client on these OS’s.

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bt101Veteran
asked in General
app parameters for PRA - BT Desktop Agent based app launch and cred injection

Hello! is there any documentation that includes example parameters/strings that should be used while launching apps using PRA BT desktop agent. Admin guide has details of configuration options but nothing further e.g. example strings. I am able to connect to RDP using first set of  credentials , at one time was able to launch web browser but later started seeing error in chat windows that says file name/path could not be found. 

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GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Jul 7 - Jul 14)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022312 - How to set up a CNAME with Remote Support and Privileged Remote Access in Pathfinder KB0022641 - How to configure shared IP failover KB0022643 - Jump client add button missing for adminstrators KB0022650 - How to add additional traffic nodes to an existing Atlas cluster KB0022660 - Is it possible to change the resolution of RDP Jumps within the Web Access Console?

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GloriaB
BeyondTrust Employee
nemer.scafutto
nemer.scafuttoApprentice
asked in General
Concurrent Web Jump Limit

Hello,I have a customer who is having a question about the Vendors section of the PRA.In the customer's environment, there is only one group of Vendors, and they are complaining that they can only perform Web Jumps in 3 sessions simultaneously. Is this the limit or is there a way that can be configured so that they can perform more jumps?

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Paulo144

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