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Buzz Board

A place for General Topics.

  • 23 Topics
  • 27 Replies
23 Topics
Devin Churchill
BeyondTrust Employee
Devin ChurchillBeyondTrust Employee
published in Buzz Board
New MFA Option for identity.beyondtrust.com - FIDO2

In an effort to enhance security, while simplifying the user experience, BeyondTrust has now enabled FIDO2 for authentication to https://identity.beyondtrust.com FIDO2 is an authentication standard that enhances security by allowing users to log in to online services without passwords. It uses cryptographic keys stored on devices like security keys, smartphones, or biometrics, providing strong protection against phishing and other attacks. For more information on how to configure this for your Okta account, please see the following Knowledge Base article within our Customer Portal. Regards, Devin Churchill VP, Customer Success and Adoption

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Devin Churchill
BeyondTrust Employee
James4hand
BeyondTrust Employee
James4handBeyondTrust Employee
posted in Buzz Board
BeyondTrust University Workshops

Elevate Your Learning Experience Since 2023, BeyondTrust University has offered hour-long, instructor-led workshops to complement our subscription eLearning offerings. These workshops provide direct access to our instructors, allowing learners to dive deeper into specific use-cases, best practices, and advanced features of BeyondTrust solutions with our subject matter experts. Topics range from fundamental knowledge of products, such as workshops on our Jump technology, to new features like Just In Time (JIT) Application Access and third-party integrations like ServiceNow Leveling up Beginning in 2024 we piloted new interactive workshops with an extended run time and hands-on learning environment. Instructors can pre-teach our learners on features and best practices before allowing teams of learners to solve complex exercises, build and test policy, or explore new features in a safe environment. These workshops are generally more complex and have prerequisites but allow experienced Adm

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James4hand
BeyondTrust Employee
A
ArnoNewcomer
asked in Buzz Board
Which OS and Databases are used for Privilege Remote Access?

I know the PRA is a closed system, but can someone tell me what OS the PRA appliance is running on and what database is behind it? I need this information for a tender. Thanks Regards Arno

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P
BeyondTrust Employee
Fabien Landais
Fabien LandaisRising Star
asked in Buzz Board
How to link badges ?

How can we link our certifications to badges in BeeKeeper ?

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RajuGopuNewcomer
asked in Buzz Board
How to get Password Safe administrator certificate

Hi Beekeepers, I hope everyone doing good. I here to post my query that I would like to complete the Password safe administrator certification. I would like to inform you that I have already completed the password safe course in BTU and earned 15 CPE hours then I was strucked where to go to and complete the certification. I have given all my trails to search the certification in BTU unfortunately I couldn’t find anything related this. Could anyone please help me to re-direct to enoll and complete the certification. it would be greatly appreciated. Thanks!Raju

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K
BeyondTrust Employee
NikolettaL
BeyondTrust Employee
NikolettaLBeyondTrust Employee
posted in Buzz Board
Technical Support - Best Practices

In BeyondTrust we offer Technical Support services available to all our customers via several channels if they own a BeyondTrust product and have a valid maintenance contract. All cases will be screened upon submission, regardless of how a support request is started, to guarantee that you get help from the right product expert. You can contact BeyondTrust Technical Support online via Customer Portal. identity.beyondtrust.com BeyondTrust uses Okta for a single authentication source to access the Customer Portal, Ideas Portal, and BeyondTrust University. If you need access to the Customer Portal, please email portalaccess@beyondtrust.com Or by phone USA: (866) 652-3177 UK: +44 (0) 1628 480 210 The full list of more regional phone numbers to call can be found on the Customer Portal. BeyondTrust Technical Support availability Severity 1: 24 hours a day, 365 days a year - For Severity 1 cases, it is highly recommended you phone one of our listed lines. Severity 2 and 3: Sunday, 7pm US Centr

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Katie Hoskins
BeyondTrust Employee
Katie HoskinsBeyondTrust Employee
posted in Buzz Board
The Benefits of Attending BeyondTrust Virtual Product User Groups

BeyondTrust’s Virtual Product User Groups offer a unique opportunity to connect, share knowledge, and learn from BeyondTrust experts, as well as peers leveraging your same tools at other organizations. Each session features the latest product updates + roadmap from Product Management, a product-specific workshop delivered by a BeyondTrust University (BTU) instructor, as well as opportunities to hear from other customers and BeyondTrust experts about how to get more value from your solution. Product User Groups are typically hosted twice per year, per product, per region. Below are some recent BeyondTrust Product User Group recordings: Recorded August 29, 2024: Password Safe User Group BTU Workshop: Configuring Windows Services to use a Password Safe Managed Account. Recorded September 05, 2024: Endpoint Privilege Management User Group BTU Workshop: Just in Time (JIT) Application Access for EPM. Recorded September 19, 2024: Remote Support User Group BTU Workshop: Vault for Remote Suppor

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Chitta2019
Rich
BeyondTrust Employee
RichBeyondTrust Employee
posted in Buzz Board
Finding Known Issues in the Customer Portal

When a new product release comes out, Known Issues at the time of that version’s release are contained in the Release Notes. As new items are discovered in a release, Known Issue Knowledge Base articles are created. This video shows you how to find them so you can keep up to date regarding issues that may have arisen since a product version’s release.

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Rich
BeyondTrust Employee
R
RidwaanKApprentice
asked in Buzz Board
MFA for Local UVM account BTADMIN

Question to the Beekepers forum , ON the UVM we have a local account BTADMIN . The question is it is possible to have some sort of MFA or Authenticator token to be generated when ever we use the BTADMIN to log into the UVM. The request is to enhance the monitoring or usage of the when the account is used to logon locally to the UVM

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RidwaanKApprentice
asked in Buzz Board
Fortinet Firewall cluster onboarding

Hello Beekepers I have a question with regard to Fortinet Firewall onboarding. We have Firewalls in HA that have 1 active and 1 passive device using a single IP so basically these devices are clustered. Can Password safe onboard the devices that utilize a single IP. We found that we can only onboard the active node and not the passive node. Has anyone seen this before and how did you onboard

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chiragNewcomer
asked in Buzz Board
How to get Certifications and Badges?

Hello everyone, I’m new to BeyondTrust University and Beekeeper. Can anyone please guide me how to browse through/get a Passwordsafe certifications and badges? Can we also get a learning path for the same? I have checked the whole console and the learning path is empty and there are no certifications mentioned anywhere. There are only fair few courses available. Thanks.

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Rich
BeyondTrust Employee
Lindsay Gallant
BeyondTrust Employee
Lindsay GallantBeyondTrust Employee
posted in Buzz Board
Success Stories and Case Studies: Discover How Our Customers Are Thriving

With the exciting launch of BeeKeepers, it allows us to bring customers together to share discussion topics and answer questions within our Community. However, are you interested in digging a little deeper into success stories of our customers and how they have overcome their challenges by using BeyondTrust products? If so, you need to check out our BeyondTrust Case Studies! Why Customer Success Stories Matter: Inspiration: Discover how others have achieved remarkable results with our products. Confidence: Strengthen your belief in your decision to choose BeyondTrust. New Possibilities: Explore how our product can benefit your business in unexpected ways. Peer Learning: Learn from the experiences of others and avoid common pitfalls. Check out some of our recent case studies: Sourcegraph employees get permissions 25x faster with Entitle Their challenge focuses on a painful manual permission process and how Entitle helped streamline access requests and grants. How Polsinelli Enhanced Sec

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Lindsay Gallant
BeyondTrust Employee
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BeyondTrust Employee
PaigeBoydenBeyondTrust Employee
posted in Buzz Board
JIT Cybersecurity Best Practices

In today’s rapidly evolving digital landscape, understanding and implementing effective cybersecurity strategies is more critical than ever. With the rise of buzzwords like JIT, it's essential to clarify its key components to help you strengthen your cybersecurity posture. 1. Minimize Access: Implement the principle of least privilege by granting users access only to the information and systems they need. This limits potential damage from insider threats and breaches. 2. Regular Updates and Patching: Keep all software and systems up to date. Regular updates and patches address vulnerabilities and protect against evolving threats. Make it a habit to check for updates regularly. 3. Monitor and Audit Access: Continuous monitoring of who accesses your systems is crucial. Use automated tools to maintain visibility over user activities and detect any unusual behavior early. 4. Implement Strong Authentication: Use multi-factor authentication (MFA) wherever possible. Strong, unique passwords p

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P
BeyondTrust Employee
Josh Quaney
BeyondTrust Employee
Josh QuaneyBeyondTrust Employee
asked in Buzz Board
How BeyondTrust CSMs are utilizing AI

Using AI to enhance human interaction is precisely what BeyondTrust's Customer Success Managers (CSMs) are doing. Customers meeting with a member of the CSM team are likely familiar with Gong, the BeyondTrust Notetaker. However, the ways in which the team leverages this AI tool might be less well-known. Although Gong is relatively new to the CSM team, it has quickly proven its value, helping us enhance our service. Cadence calls are a key component of the CSM team’s interactions, whether they occur weekly, bi-weekly, or monthly. During these calls, your CSM arrives prepared with updates on events, important announcements, support ticket statuses, and a desire to understand your needs from BeyondTrust. The primary use of Gong for a CSM is to document the discussion, allowing them to focus on the conversation and engage in critical thinking. Gong generates highlights of the call and enables us to revisit specific details later. Additionally, it produces a report of action items to ensure

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MikeK
DMITRI
BeyondTrust Employee
DMITRIBeyondTrust Employee
posted in Buzz Board
BeyondTrust Product Abbreviations

Abbreviations can save time and space. However, when overused or left unexplained, they can create misunderstandings. To foster a more inclusive and informed environment, it’s important to balance the use of abbreviations with clear explanations when necessary. Here are the standard BeyondTrust product abbreviations, that it may be helpful for you to familiarize yourself with: Product Abbreviation Endpoint Privilege Management for Windows EPM-W Endpoint Privilege Management for Mac EPM-M Endpoint Privilege Management for Unix and Linux EPM-UL Endpoint Privilege Management Linux (SaaS) EPM-L Password Safe PS Remote Support RS Privileged Remote Access PRA BeyondInsight BI Active Directory Bridge / AD Bridge ADB Identity Security Insights Insights Entitle Entitle

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DMITRI
BeyondTrust Employee
Eleni Panagopoulos
BeyondTrust Employee
Eleni PanagopoulosBeyondTrust Employee
posted in Buzz Board
BeyondTrust Customer Success - What is CS & What are CS Best Practices?

Customer Success at BeyondTrust At BeyondTrust, Customer Success Managers (CSMs) play a vital role as trusted advisors and advocates for our customers. Here’s an overview of what Customer Success means at BeyondTrust: Role of Customer Success Managers (CSMs) Trusted Advisors: CSMs are non-technical resources dedicated to supporting customers in maximizing their BeyondTrust investments. They focus on ensuring success and satisfaction throughout the customer journey. Success-Oriented Approach: They provide guidance tailored to the ongoing operation of BeyondTrust solutions, ensuring that customers derive maximum value from their investments. Responsibilities of the Customer Success Team Customer Engagement: CSMs are proactive in being available whenever customers need assistance, helping to address queries and remove roadblocks to success. Content Gathering: They collect insights and information for product-specific quarterly newsletters, keeping customers informed about updates and best

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Eleni Panagopoulos
BeyondTrust Employee
K
BeyondTrust Employee
kellynneBeyondTrust Employee
posted in Buzz Board
BeyondTrust Customer Surveys

It is no secret that BeyondTrust loves to send surveys to our customers. In a world where we are often inundated with surveys or asked for feedback by vendors, there is a belief that the survey responses are sent to an abyss and never seen or referenced by a live person. What you may not know is how seriously BeyondTrust takes the surveys we ask of our customers. A great deal of consideration is put into our surveys- the timing, the personal responses by BeyondTrust CSMs, feedback follow up, and the analysis. The survey responses are analyzed by product, department, sentiment, any way you can imagine. The information is then shared throughout BeyondTrust- every department head along with our Executive Leadership Team. Because of this, BeyondTrust would like to share the importance of the most common surveys you may find in your inbox. Customer Satisfaction Survey- These are emailed to our customers each quarter. They take very little time and ask from 1-10 would you recommend BeyondTru

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Chitta2019
Lindsay Gallant
BeyondTrust Employee
Lindsay GallantBeyondTrust Employee
posted in Buzz Board
Customer Success Toolkit

Welcome to the BeeKeepers Community! Here at BeyondTrust, we are committed to empowering you with a variety of tools and resources to help you succeed with our products. Below are some of our commonly used resources and how they can benefit you and your team: Support Guide Our support guide is an inclusive resource where you can read about our commitment to you, different ways to submit a support case, how-to assign severity levels, and tips on how to escalate if needed. Release Notes To ensure you remain up to date on our new releases, we recommend that you sign up for our Release Notes to receive an email update when new versions are released. You can subscribe to any product you’re interested in. This is a great way to ensure you’re not missing out on any new features! Technical Documentation Our comprehensive technical documentation is designed to empower you and enhance your experience with our products. You can search for specific topics or explore our user guides and tutorials.

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Chitta2019
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BeyondTrust Employee
JoeReillyBeyondTrust Employee
posted in Buzz Board
Benefits of Technical Account Management

BeyondTrust Technical Account Managers (TAMs) act as are your go-to single point of contact for all things technical at BeyondTrust. A TAM is an all-around product expert who can help you understand the features and functionality of your product, while also providing escalation assistance for any Support related requests you may have. Some of the benefits of having a BeyondTrust TAM: Expertise & Guidance: TAMs offer specialized knowledge about BeyondTrust’s products and services, helping clients optimize their use and solve technical issues. Incident Reviews: TAMs provide regular ticket reviews with latest updates and next steps by working with support to ensure appropriate visibility and prioritization is on critical customer issues. Additionally, TAMs anticipate potential problems and address them before they escalate, reducing downtime and disruptions. Enhanced Communication: Through regularly scheduled touchpoints, they act as a bridge between the client and BeyondTrust, facilitati

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J
BeyondTrust Employee
J
BeyondTrust Employee
Jason BrennanBeyondTrust Employee
posted in Buzz Board
BeyondTrust Trust Center

BeyondTrust is committed to protecting our customers and their data in the following ways. Please visit the following page for additional information. Corporate Security Overview BeyondTrust has implemented and continuously maintains a robust security program and Information Security Management System (ISMS), containing appropriate security policies, practices, and procedures to protect our corporate and cloud environments and to mitigate any unauthorized access, destruction, use, modification, or disclosure of our organization’s data and more importantly, our customer’s data. BeyondTrust’s ISMS consists of 26 policies and standards that reflect the organization’s security posture and compliance with industry standards. Cloud Security The cloud-hosted products offered by BeyondTrust are hosted in a third-party data center, specifically Microsoft Azure and Amazon Web Services (AWS), to host customer instances. These providers and their respective regions are configured to provide our cu

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J
BeyondTrust Employee
DMITRI
BeyondTrust Employee
DMITRIBeyondTrust Employee
posted in Buzz Board
Customer Success Management Engagement and Its Value

At BeyondTrust, we focus on long-term success. Customer Success Management is a proactive non-technical approach that helps our customers to achieve their desired outcomes with our products and services. Customer Success Managers (CSMs) play a pivotal role in this process by fostering strong relationships, providing ongoing support, and driving meaningful results for customers. How CSM Engagement Works? CSM engagement follows a structured process that aligns with the customer’s journey. Here’s a breakdown of how it typically unfolds: Onboarding: CSMs guide customers through the onboarding process, ensuring a smooth transition and that they understand how to use the product effectively. Regular Check-ins: Scheduled touchpoints allow the CSM evaluate the progress of customer objectives, address any concerns, and provide guidance on optimizing their use of the product. Quarterly Business/Success Reviews (QBRs/ QSRs): These reviews offer a formal opportunity to evaluate customer performanc

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DMITRI
BeyondTrust Employee
Katie Hoskins
BeyondTrust Employee
Katie HoskinsBeyondTrust Employee
posted in Buzz Board
What is the Difference Between Technical Account Managers & Customer Success Managers?

We offer a variety of services at BeyondTrust to help customers get the most value from their investment. Two of those services include Technical Account Managers (TAMs) and Customer Success Managers (CSMs). To understand more about the differences in their roles, let’s first take a closer look at each. Technical Account Managers BeyondTrust TAMs are technical resources who will partner with you to gain an in-depth knowledge of your BeyondTrust environment, technical accounts, and overall business operations. TAMs are a paid service and offered under three different tiers of support. You can learn more from the TAM Tier Comparison Chart on our website. Customer Success Managers BeyondTrust CSMs help navigate the Success Journey of your BeyondTrust investment on a day-to-day basis. By learning about your company, your current plans, and long-term goals, CSMs help you realize the most value from your BeyondTrust purchase and track that success. What is the Difference between TAMs and CSM

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Katie Hoskins
BeyondTrust Employee
J
BeyondTrust Employee
Jason BrennanBeyondTrust Employee
posted in Buzz Board
Customer Success Specialist vs. Customer Success Manager – What’s the Difference?

Here at BeyondTrust we’re focused on helping customers realize the maximum value of your investment. We’ve invested in both Customer Success Specialists (CSS) and Customer Success Managers (CSM) to help you achieve your goals. But what’s the difference? Before we get into that, let’s look at what each of them do. CSS: Our Customer Success Specialists are non-technical resources who are trusted advisors and advocates within BeyondTrust. They are positioned to provide a success-oriented approach to the ongoing operation of your BeyondTrust investment when you need it. This team is focused on answering any questions coming into our Customer Success mailbox (customer.success@beyondtrust.com). If they are unable to answer the question, they will find the correct resource who can. CSM: Our Customer Success Managers will help navigate the Success Journey of your BeyondTrust investment on a day-to-day basis. By learning about your company, your current plans, and long-term goals, the CSM will

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J
BeyondTrust Employee

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