In BeyondTrust we offer Technical Support services available to all our customers via several channels if they own a BeyondTrust product and have a valid maintenance contract. All cases will be screened upon submission, regardless of how a support request is started, to guarantee that you get help from the right product expert.
You can contact BeyondTrust Technical Support online via Customer Portal.
BeyondTrust uses Okta for a single authentication source to access the Customer Portal, Ideas Portal, and BeyondTrust University. If you need access to the Customer Portal, please email portalaccess@beyondtrust.com
Or by phone
USA: (866) 652-3177
UK: +44 (0) 1628 480 210
The full list of more regional phone numbers to call can be found on the Customer Portal.
BeyondTrust Technical Support availability
- Severity 1: 24 hours a day, 365 days a year - For Severity 1 cases, it is highly recommended you phone one of our listed lines.
- Severity 2 and 3: Sunday, 7pm US Central Time – Friday, 7pm US Central Time
Please make sure you have all the necessary information on hand before reporting a case to BeyondTrust Technical Support:
- Name, telephone, and email address
- Level of severity of the incident
- If this is a continuation of an already-open case, provide the case number
- The product name and version installed
- A thorough description of the issue, including the duration, any actions needed to replicate it, and screenshots that highlight the issue
- An explanation of any previous troubleshooting, if any
- Relevant logs or support package
- Operating system versions and roles connected to or utilized by the BeyondTrust product
Apart from reaching out to BeyondTrust Technical Support, there are also self-help tools you can access online:
https://www.beyondtrust.com/customer-support-guide/additional-resources
For more information please consult: https://www.beyondtrust.com/customer-support-guide
