Windows & MacOS

I’m posting this to see if anyone has run into this situation to see what their outcome was. We currently have two devices that do not show an active policy on the client, the platform shows a policy and that it is connected, but the device will not pull a policy. We have tried using the agentprotectionutility to generate a token but that token does not work. We have tried this with several computers, verified the token does work on a device that is not having the issue. Now we’ve tried moving that device to a test policy with agentprotectionstate set to 0, requested update from the device through the BT platform, rebooted the device, same issue. This device will not show a BT prompt for anything, UAC for everything, unable to modify any registry settings regarding BT, token does not work, moving to another policy with agentprotection disabled didn’t change anything. Reinstalling the agent doesn’t change anything. At this point it seems like there

The following articles were published last week. New Knowledge Base Articles: KB0022077 - EPM Cloud not authenticating after changing OIDC settings from Azure B2B to another provider KB0023327 - Apple's SecurityAgent is stealing keyboard focus when EPM-M is installed KB0023330 - EPM-M (macOS) device with Windows Defender installed fails to wake up from sleep

The following articles were published last week. New Knowledge Base Articles: KB0022038 - EPM-W Cloud policy refresh using EndpointUtility error - Received unexpected status code 500 KB0022052 - Analytics full raw data not sent to Splunk

While I was going through documentation looking to find out some specific information regarding Computer Logs vs Command Logs and trying to determine how they might be useful to troubleshoot issues with various machines from what I’m seeing on a select few vs that of the many machines in the same group, I came across this part. One thing I have noticed that is different than what is written, there does not appear to be any means to download “Command Logs” like the write-up states. And to that point, the only “Command” I have ever seen listed in this tab is when I Request Computer logs from a machine. Are there other types of “Commands” that show up here?  As to “Request Logs” from the Computer Logs section, you only really get 2 files.AvectoiC3Adapter25.8.840.msi-Installation-11-02-2026-0905.log PrivilegeGuardClient25.8.12.0.msi-Installation-11-02-2026-0906.logI think the documentation could use some improvement in this regard,

Apologies in advanced if this is common knowledge, I mainly support our Windows environment but I’m wanting to learn more about EPM on Mac.  Most of our Mac end users utilize an Active Directory group that we grant elevated privileges with.  A discussion came up recently about Homebrew, and I asked our support techs the current process for when they swap out machines for developers on Mac.  What I’m being told, is that possibly in the past EPM used to be able to allow standard users to install Homebrew via EPM for Mac however I’m being told Homebrew is incompatible with EPM for Mac.  End users are being added as local admin as part of the process which I’m not understanding why.If anyone has documentation, KB, or first-hand knowledge of using EPM for Mac and utilizing Homebrew without having to add users to local admin, it would be much appreciated.Example of what I’m being told from my End User Computing support team about the troubleshooting cadence of Homebrew

After success fully installed EPM windows application to the user machine still user unable get the elevated access properly.

The following articles were published last week. New Knowledge Base Articles: KB0021821 - PMR Database error - The database collation cannot be changed if a schema-bound object depends on it KB0022000 - Sophos blocks elevation of Remote Support via EPM-W - Sophos is terminating this process KB0023067 - SCCM Lawgic installation stuck at install in progress when EPM-W c

Hi, We have an issue of manual policy from PMC console is not getting refreshed to latest version when trying to manually refresh the policy. Although all looks good on PMC console, if I try to manually refresh a policy on a machine in PMC console it will say that system is on latest assigned policy, I will also get a message that system is on latest revision but when I check in BT icon > right click the policy is still on older version.Automatic policy refresh works fine that is when system check-in with PMC console on its own the latest policy is applied without any issue.I have test policy group where the policy refresh is working perfectly fine only production policy group we are facing this issue.If anyone of you has encountered this issue, it will great help if you can suggest what could be the possible reason.  

The following articles were published last week. New Knowledge Base Articles: KB0021999 - How to configure AWS S3 bucket to work with EPM Cloud SIEM KB0022011 - Error "InvalidUser=1 error" "Credentials could not be used" when logging into EPM Cloud with PingOne KB0023265 - Random "Access denied" or "Oops" errors appear while navigating in Pathfinder

Hello We have EPM Windows agent 24.x version . When a user tries to install Notepad ++ Plugins it throws UAC prompt. I created a rule with all details shown in UAC prompt such as publisher and file name . Later I removed publisher and kept just the executable name , still I get the Windows prompt instead of EPM. Has anyone faced this issue?On 25.x EPM agent with same policy , EPM is able to detect it and elevate it with Notification message 

Is there anyone worked on some kind of powershell script to generate policies, application groups etc.?Trying to create some policy automic policy making process. 

Hey All.I’ve been working with the API for PM Cloud.Thanks to BT for making the Policy Editing API available for PM Cloud — it works great in this first iteration, but we do need some tweaks 🤔I’ve created a ticket with BeyondTrust because I ran into a limitation and would like to hear everyone’s thoughts.When creating applications through the API, we are limited to using “Product Description” as the unique identifier. This prevents us from uploading applications when multiple apps share the same Product Description, even though the File Name, SHA‑256, Product Name, Publisher, etc. are different. See the sample highlighted in purple below.Upload sampleMy view is that the only criterion that can guarantee a 100% certain duplicate is the SHA‑256 value. We need some additional logic to deter

The following articles were published last week. New Knowledge Base Articles: KB0021898 - EPM-W and BITS transfer - How to allow installation KB0022280 - BeyondInsight EPM Reporting issue - Transparent details pane when in "Match System Theme" KB0023253 - BeyondInsight EPM policies not applying on some endpoints

The following articles were published last week. New Knowledge Base Articles: KB0023244 - UseAlternateTokenLaunch - What it is and how to use it KB0023245 - Validate setting fails "Unable to Connect to the Microsoft Entra ID with the provided credentials" KB0023249 - Endpoint machines domain change not showing in EPM Cloud

The following articles were published last week. New Knowledge Base Articles: KB0021348 - EPM rule not matching after using an event (Add to Policy) to create the definition KB0022462 - EndpointUtility freezes when run from elevated cmd or PowerShell

The following articles were published last week. New Knowledge Base Articles: KB0021900 - EPM-M and third party system extensions

The following articles were published last week. New Knowledge Base Articles: KB0023197 - How to add Entra ID groups or users in BI Password Safe integrated WPE

The following articles were published last week. New Knowledge Base Articles: KB0021822 - Local passwords not rotating after upgrade to Endpoint Privilege Management for Mac 24.5.3 KB0021840 - How to add and use a local AD connector in EPM Cloud KB0021899 - How to block users from accessing Users & Groups with EPM-M

Hi,just a short question. Is there a need/ recommendation for the “recommended exclusions from 3rd party anti-virus - KB0017099 ” in combination with Microsoft Defender for Endpoint?We are asking this because at the moment we do not have set these exclusions and for us the Defender is not a typical “3rd party av”. Regards,Jens

Hi  I would like to see if we can block commands in CMD for Windows Platform.If yes, how can we do a sample would help for building it.RegardsNaveen

Hi all,Im currently exploring the features and benefits of the EPM solution, and I came across the TAP functionality. I have a quick question regarding this.What is the difference between TAP configured under a Workstyle created in Enhanced Security and the TAP policy templates found under Utilities > Template Policies? I could not find any clear explanation in the documentation, or I may have missed it.I would appreciate it if someone could clarify this for me. Thanks. TAP under Workstyle created TAP template policies under Utilities > Template Policies 

Does anyone know how to implement this remediation - the instructions are very vague. BT23-08 | BeyondTrust

Dear colleagues,I have a bunch of feature requests on the ideas portal, which I would like to get some traction on.So, if you agree with me on any of these give them a vote so BT can start making things happen.https://beyondtrust-public.ideas.aha.io/ideas/T2EPM-I-2180https://beyondtrust-public.ideas.aha.io/ideas/T2EPM-I-2167https://beyondtrust-public.ideas.aha.io/ideas/T2EPM-I-1922https://beyondtrust-public.ideas.aha.io/ideas/T2EPM-I-2161

The following articles were published last week. New Knowledge Base Articles: KB0021755 - How to enable the policy cache for Endpoint Privilege Management for Mac KB0021847 - EPM-W client failing to install "Error 2738. Could not access VBScript run time for custom action" KB0022165 - Application group rule filter is not working for Entra ID groups

Hi all,Good day. I have a question regarding the EPM agent for macOS. For this test case, I have two types of endpoints, one Windows and one macOS.I have learned about the agent installation for the Windows endpoint. This one is straightforward for my case since I only have one Windows endpoint for product evaluation. All I need to do is download the package manager and run the command to install it.But, I am still unsure about macOS. Please note that Im not familiar with macOS and this is my first time working with it for a product evaluation. My question is, for macOS, can I use the same method for the agent installation? I mean using a package manager similar to the Windows endpoint since I only have a single macOS machine.Appreciate it if someone could provide the proper guideline and advise on this.Thanks again.