Windows & MacOS

 We are experiencing an issue where the Support Desk (Challenge/Response) prompt disappears within 1–3 seconds, preventing users from entering a response code and elevating applications.EnvironmentEPM-M Version: 26.1.0.120 OS: macOS Tahoe 26.4 Users sometimes receive a "Deadline Reached" notificationWe reviewed KB0020349, but the issue is documented as fixed in 23.7.1+, and our clients are already on 26.1.0.120.A comparison between working and affected devices showed no significant differences other than hardware (M2 vs M3 Pro and different Mac models).BeyondTrust advised that newer macOS versions may limit the prompt display time to approximately 10–14 seconds and suggested Challenge/Response or JIT Application Requests as workarounds. However, in our case, the prompt disappears in only 1–3 seconds, which seems abnormal.  As soon as message gets disappeared, users get attached message :- BeeKeepers, please let me know :- Has anyone seen this behavior on EPM-M 26.1 ? Are there any know

Hello! I see that EPM Windows does not have option to remove local admin users . There is an idea created 4 years ago. Also, available reporting is limited i.e. who has admin access - I believe this report is based on user login. We are working on removing admin rights from users who had exception requests and finding it difficult to provide reliable evidence which is easy to generate from within a console - currently relying on multiple tools such as scripts for VPN, internal network computers, SCCM and PRA for computers not currently connected to internal network etc. I see we can trigger powershell scripts using EPM  based on certain events e.g. Creating rule to launch the script when certain known application like MS edge update is run.  Just want to check how others are handling such scenarios 

Hello! Does the EPM W Package Manager automatically update itself or we can control it . I see we can control the adapter and client version while using the Package Manager but don’t see a setting to control the version of PM .

I have both my app registration (Microsoft EntraID) and IdP settings setup according to KB0019022; however, on the mac, whenever I try to authenticate via MFA from a message, I receive the error “The identity provider is unavailable” and it fails. The same app registration works fine for Windows. I have the Mac re-direct and verified the OIDC url is reachable. Anyone else run across this? 

After installing the BeyondTrust EPM agent in Windows, on a few support user’s machine, the service desk team is unable to copy and paste any text from their machine to a remote session machine. They are using Team viewer for the remote session.We have already  followed this KB article  and create customer token and separate rule for team viewer:-  https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0021340&source=community  This issue occurs across applications such as Word, Notepad, and other tools. The issue is completely blocking the support user’s ability to perform work in remote sessions. List of apps/functions tried : Windows UAC, Word, Notepad, Browser. After uninstalling EPM agents, the issue was resolved. Client version :-  26.1.59.0Adaptor version :- 26.1.1495.0OS :- Microsoft Windows 11 Enterprise Please share your experience on this. If you have any solution please let us know.

We are currently working on creating a Power BI (PBI) report to capture the details of On-demand feature usage. Everything has been configured and is functioning as expected. In the existing PBI report, we would like to include the "User Reason" field. However, we are unable to identify the exact API that provides the "User Reason" field data. Could you please guide us on how to retrieve this information via API?

The following articles were published last week. New Knowledge Base Articles: KB0022621 - How to allow NI Package Manager with EPM-W KB0023064 - Add to policy from Analytics has incorrect product description for VLC KB0023065 - Powershell definitions does not work if using parameters name in the command KB0023327 - Apple's SecurityAgent is stealing keyboard focus when EPM-M is installed KB0023543 - Add to Policy from Analytics v2 creates definition that does not work KB0023576 - Logstash does not truncate oversized fields for Azure Sentinel causing rejected batches with error 413 KB0023676 - VirusTotal Reputation Score tokens render as empty in JIT ticket-create webhook payloads

Hello all,I have a user that needs elevated privileges on multiple computers, but if I put them in a flexible workstyle then they will have that workstyle and the permissions that come with it, on any computer the user logs into.  Is there a way to limit which computers this user will have elevate permissions on?Thanks for any guidance.-Joseph

With macOS Golden Gate being announced in WWDC, I thought I'd create a post to share any known issues we've found so far. We have been testing EPM with all macOS Tahoe betas which we have available to us as a member of the Apple Developer Program. During this testing, we’ve identified a few minor issues. Below, you’ll find details of the problems, workarounds (where available), and planned resolutions.Issue 1: Incorrect OS Name and Version Displayed in PM CloudDescription: In PM Cloud, the macOS Golden Gate version is reported incorrectly. Where to See: Home → Computer → Details → OS → the “Name” and “Version” fields show incorrect values. Workaround: None. Resolution: This will be fixed in 26.3.1 release, where the OS will correctly display as macOS Golden Gate (27.0). Issue 2: Apple Publisher Name Change for macOS 27 System ApplicationsDescription: In macOS 27 Golden Gate, Apple has changed the code-signing publisher name for system applications from "Software signing" to "macOS Soft

The following articles were published last week. New Knowledge Base Articles: KB0022551 - Frequent BSOD when Nerdio Manager software is used to manage AVDs KB0022576 - Error adding certificate to keychain EPM for Mac "SecTrustSettingsSetTrustSettings: The authorization was denied" KB0022588 - Unable to "Delete immediately" from Trash or Bin with EPM-M - prompted for admin credentials KB0022592 - Can EPM policy be configured to deactivate NTLM ? KB0022642 - Unable to upload changes via MMC - Unexpected communication error KB0023545 - Endpoint Utility connection test error - Unexpected communication error. Access to the path 'C:\...\EventService' is denied. KB0023676 - VirusTotal Reputation Score tokens render as empty in JIT ticket-create webhook payloads KB0023678 - BT-2026-June-EPM Cloud KB0023687 - EPM Cloud events sent to CrowdStrike through s3 bucket ingested incorrectly

I need to elevate a simple powershell script that copies a file to a directory in “C:\Program Files”. The problem is that if I put in the hash of the ps1 file, it does not trigger the elevation because EPM only seems to see the hash of powershell. I followed KB0019883 which seems to suggest it is possible to do this. I did try by right-clicking on the ps1 and selecting “Run with Powershell” but it does not work by hash. I do not want to approve by file name.Has anyone been able to elevate a powershell script by hash? 

The following articles were published last week. New Knowledge Base Articles: KB0023609 - Child matched events using Any Application or have missing data KB0023663 - What is the URLCache used for? KB0023664 - Custom messages configured to show two lines with the BT PM App display all three KB0023668 - "Mail To" email sent from an EPM-W block message is missing file hash and publisher name

Hello All,Anyone gotten the Codex app working with admin sandbox? OpenAI has made the unfortunate decision to make their app an MS Store app. Users are prompted that “Couldn’t set up agent sandbox with admin permissions”, and they’re met with a vanilla UAC prompt.

Hi All.I have identified two functions that are still missing in PM Cloud, and the available APIs force you into workarounds to accomplish some of these tasks.Moving a list of computer hostnames into a specific group.Overcoming two API hurdles: partial name matching, and the requirement to fetch computer IDs before using the CSV import option—since it does not support hostnames directly. 😖When you need to move computers between groups, doing it manually becomes a tedious process.In the classic Policy Editor MMC Snap-in, we had the advantage of browsing for a file and automatically pulling in its metadata. This capability has not yet been added to PM Cloud either.How have you resolved these options and are there any functions that you see missing in addition?I addressed these gaps, by creating a WebApp that handles both challenges, plus an application scanner for bulk rule uploads.Move Computers to Group allows me to upload a CSV file containing a hostname column with hostnames listed

The following articles were published last week. New Knowledge Base Articles: KB0022499 - Windows startup issues with EPM-W - black screen after reboot KB0022506 - How to block WhatsApp install through the MS Store via EPM-W policy rule KB0023599 - EPM with BI integration - refresh groups fails with message KB0023642 - How to test performance with the TraceConfig.exe tool KB0023645 - Analytics Events page does not change content on first "next page" click

The following articles were published last week. New Knowledge Base Articles: KB0022528 - Is there a way to setup an email alert for JIT requests? KB0023521 - Admin Access Request API issues - after approval or denial response values are switched KB0023611 - Black screen at computer boot-up - Powershell, cmd.exe, and/or explorer.exe crash

We are currently using BeyondTrust EPM for Windows and macOS under a cloud subscription.On every device where the BT Agent and Adapter have been deployed, the devices stopped reporting back to Intune and the sync services are no longer functioning.Is anyone else experiencing this issue? We would greatly appreciate input from anyone who has faced a similar situation and can share guidance on resolving it as soon as possible.

Hi,i have got the issue, that i have some computers that don’t show an current logs in the analytics Audits.  The Date is about 8 Days off but when i look in the Computer Section last connected is today as example.Do i have to configure something somewhere? I dont have the issue on all computers. Thank you kind Regards Thien

The following articles were published last week. New Knowledge Base Articles: KB0021615 - Policy is not recieved from BI after incorrect install order of EPM-M KB0022408 - Not able to validate settings for ServiceNow in JIT Access Settings KB0022429 - MSI installs using Package Manager fail "Error 1618 (Another installation is already running)" KB0022879 - Package Manager not preserving proxy settings KB0023599 - EPM with BI integration - refresh groups fails with message KB0023606 - Policy message header text remains visible in dialog boxes even after the "Show Header Text" option is disabled KB0023607 - Login delay from hibernate with EPM-W installed KB0023609 - Child matched events using Any Application or have missing data KB0023614 - Endpoint utility - Endpointutility explanation of commands (EPM-M)

I’m currently testing an agent provided by support to alleviate performance issues and the IC3Adapter service won’t start on the test laptop. Due to Agent Protection being enable I cannot manually start the service either. I’ve tried manually starting the service via command prompt and that does not work either. I’m about to go through the process of reinstalling using safe mode but I’m wondering if someone might have any input. Thanks. 

Hey BeeKeepers! Welcome to another edition of suggesting AI EPM policy rules. This advice is geared at creating a separate AI Workstyle for the exact reason that the space is highly dynamic. This is an evolution from using the All Users workstyle for a global block, and then trying to navigate how to handle exceptions. Note: This space is still highly dynamic! The initial notes in Hunting for Lobsters in EPM Analytics - Openclaw (Clawdbot, Moltbot) | Community still stand. The goal isn’t artisanal policies, or boiling the ocean to catch a few lobsters - they will mutate before being totally captured anyways.   💡 There’s a whiteboard at the bottom of the post from my my analogue thinking to provide a visual of the logic.  TLDRUse an AI workstyle rule to allow for faster changes than typically seen in policy updates All Users - AI - bypass some unintended consequences of AI block rules, or AI that’s actually for all users Block Rule - the default block without any exception handling Blo

The following articles were published last week. New Knowledge Base Articles: KB0022226 - Azure Files incompatibility with EPM-W features using Alternate Data Streams (ADS) KB0022378 - What is the difference between elevation and allowing an application? KB0022392 - How to block specific application installs via Homebrew using EPM-M KB0023521 - Admin Access Request API issues - after approval or denial response values are switched KB0023549 - Users still get Windows UAC prompts for credentials while in a JIT Admin session KB0023551 - Issue with JIT authorization approval via API – 'decision is not a valid value' KB0023565 - EPM-W policy does not work when computer is offline KB0023576 - Logstash does not truncate oversized fields for Azure Sentinel causing rejected batches with error 413