"The identity provider is unavailable" - EPM-M

Question

I have both my app registration (Microsoft EntraID) and IdP settings setup according to KB0019022; however, on the mac, whenever I try to authenticate via MFA from a message, I receive the error “The identity provider is unavailable” and it fails. The same app registration works fine for Windows. I have the Mac re-direct and verified the OIDC url is reachable. Anyone else run across this?

Neil · Answer

Hey ​@KD8AVA, since this issue is only on macOS, I’d first look to confirm whether your macOS redirect URI is configured correctly. macOS does not use the same Windows redirect (http://127.0.0.1), it requires the custom scheme URI: com.beyondtrust.pmfm://idpWhat to check/confirm:In your Entra app registration: confirmcom.beyondtrust.pmfm://idp is presentNext, check inside your EPM-M policy -you’ll want to make sure that it also matches the correct macOS redirect URI as wellIf your configuration looks correct and you’re still seeing issues, I’d recommend collecting a PGCCand opening a case with our support team for a deeper investigation.Thank you!

"The identity provider is unavailable" - EPM-M

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