Company News

It's here! BeyondTrust Support just got smarter. We told you something big was coming. Today, we're delivering on it. Starting at 3:00PM EDT June 22nd BeyondTrust Support is live with an agentic AI solution on the front line of your support experience — an always-on, intelligent teammate working alongside our support engineers to get you moving faster than ever before. What does "agentic" support actually mean?This isn't a chatbot throwing canned answers at you. Agentic AI is fundamentally different it understands context, reasons about your issue, and acts the way an experienced engineer would. From the moment you open a ticket, the agent is already working:Rapid acknowledgement — no more waiting in queue to know your case is being handled Intelligent triage — reads your description, classifies the issue, and prioritizes correctly Pulls exclusively from our knowledge — searches across our technical documentation, knowledge base, and your historical case patterns in seconds Surfaces re

Hello, everyone! We're back with the second instalment of our Monthly Patch Day at BeyondTrust. As a quick reminder, the third Tuesday of every month is our predictable home for patches and maintenance releases across the self-hosted (aka on prem) portfolio. This cycle covers EPM Windows Agent only in June. Here's what's coming and when:EPM Windows Agent: 26.1.59 (June 16)The new EPM Windows Agent release 26.1.59 is tentatively scheduled for Tuesday, June 16. This is a client-side upgrade which will be in the control of your EPM administrators to roll out.For more information, please reference this knowledge article - KB0023678 While there will be other maintenance activities for our SaaS customers, these are all handled by BeyondTrust’s teams, and will not affect service / functionality / availability / versions. If you encounter any issues post-update, please engage with support. If you have questions or feedback on this month's cycle, reach out to customer.success@beyondtrust.com. W

Something big is on the way and it's going to change how you experience BeyondTrust Support. We've been listening. You've told us what matters most when you open a case: answers. This includes fast acknowledgement, clear next steps, predictable communication, and a sense that someone (or something) is on it. So we built for exactly that. Coming soon, BeyondTrust Support is rolling out an agentic AI layer on the front line of our support experience. An always-on, intelligent teammate that works alongside our support engineers to get you moving faster than ever.  What is "agentic" support, really? This isn't a chatbot that throws canned answers at you and calls it a day. Agentic AI is fundamentally different, it understands context, reasons about your issue, and acts the way an experienced engineer would. When you open a ticket, the agent will be ready to: Acknowledge almost instantly — no more waiting in queue to know your case is being worked Triage with intelligence — read your descri

Hello, everyone! [UPDATED to include additional version information] Today marks our very first Monthly Patch Day at BeyondTrust, and I'm thrilled to see our new monthly cadence officially in motion. As you'll remember from our earlier announcement, the third Tuesday of every month is now the predictable home for patching & maintenance across the portfolio - and today, April 21st, kicks things off. This inaugural release covers Remote Support and Privileged Remote Access. For our self-hosted customers, this one is flagged as a disruptive patch. If you're opted in to automatically apply disruptive patches at a set time, your appliance will take care of the update on its own - nothing for you to do. If you aren't opted in, you'll need to apply it manually at a time that works for your team. If you're unsure about your current automatic update settings or want to adjust them, this KB article walks you through everything you need to know. As always, BeyondTrust strongly recommends opti