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It's here! BeyondTrust Support just got smarter. We told you something big was coming. Today, we're delivering on it. Starting at 3:00PM EDT June 22nd BeyondTrust Support is live with an agentic AI solution on the front line of your support experience — an always-on, intelligent teammate working alongside our support engineers to get you moving faster than ever before. What does "agentic" support actually mean?This isn't a chatbot throwing canned answers at you. Agentic AI is fundamentally different it understands context, reasons about your issue, and acts the way an experienced engineer would. From the moment you open a ticket, the agent is already working:Rapid acknowledgement — no more waiting in queue to know your case is being handled Intelligent triage — reads your description, classifies the issue, and prioritizes correctly Pulls exclusively from our knowledge — searches across our technical documentation, knowledge base, and your historical case patterns in seconds Surfaces re
Hello, everyone! We're back with the second instalment of our Monthly Patch Day at BeyondTrust. As a quick reminder, the third Tuesday of every month is our predictable home for patches and maintenance releases across the self-hosted (aka on prem) portfolio. This cycle covers EPM Windows Agent only in June. Here's what's coming and when:EPM Windows Agent: 26.1.59 (June 16)The new EPM Windows Agent release 26.1.59 is tentatively scheduled for Tuesday, June 16. This is a client-side upgrade which will be in the control of your EPM administrators to roll out.For more information, please reference this knowledge article - KB0023678 While there will be other maintenance activities for our SaaS customers, these are all handled by BeyondTrust’s teams, and will not affect service / functionality / availability / versions. If you encounter any issues post-update, please engage with support. If you have questions or feedback on this month's cycle, reach out to customer.success@beyondtrust.com. W
Something big is on the way and it's going to change how you experience BeyondTrust Support. We've been listening. You've told us what matters most when you open a case: answers. This includes fast acknowledgement, clear next steps, predictable communication, and a sense that someone (or something) is on it. So we built for exactly that. Coming soon, BeyondTrust Support is rolling out an agentic AI layer on the front line of our support experience. An always-on, intelligent teammate that works alongside our support engineers to get you moving faster than ever. What is "agentic" support, really? This isn't a chatbot that throws canned answers at you and calls it a day. Agentic AI is fundamentally different, it understands context, reasons about your issue, and acts the way an experienced engineer would. When you open a ticket, the agent will be ready to: Acknowledge almost instantly — no more waiting in queue to know your case is being worked Triage with intelligence — read your descri
Hello, everyone! [UPDATED to include additional version information] Today marks our very first Monthly Patch Day at BeyondTrust, and I'm thrilled to see our new monthly cadence officially in motion. As you'll remember from our earlier announcement, the third Tuesday of every month is now the predictable home for patching & maintenance across the portfolio - and today, April 21st, kicks things off. This inaugural release covers Remote Support and Privileged Remote Access. For our self-hosted customers, this one is flagged as a disruptive patch. If you're opted in to automatically apply disruptive patches at a set time, your appliance will take care of the update on its own - nothing for you to do. If you aren't opted in, you'll need to apply it manually at a time that works for your team. If you're unsure about your current automatic update settings or want to adjust them, this KB article walks you through everything you need to know. As always, BeyondTrust strongly recommends opti
Due to an issue impacting Amazon Web Services (https://health.aws.amazon.com/health/status), customers may experience issues accessing their products once authenticated to Pathfinder. While AWS systems are recovered, some functionality may be degraded. At this time BeyondTrust services for Pathfinder are operational. More updates will be posted here as more information is available. Update: 2025-10-20 7:00 pm ET - The majority of Pathfinder services have been restored and are now operational. We are actively monitoring the AWS situation and will provide further updates as needed.Update: 2025-10-20 11:15 am ET - Authentication is now failing for the Pathfinder Platform due to degraded Amazon Web Services
We are proud to share that BeyondTrust has once again been recognized as a Leader in the 2025 Gartner Magic Quadrant for Privileged Access Management, marking our 7th consecutive year in this position. This year, we think BeyondTrust recognition reflects our commitment to delivering innovation and value to our customers. Key highlights:We feel our recognition as a Leader reflects the trust and feedback of our customers, as well as our focus on helping organizations:Gain visibility and control across human, non-human, and machine identities Secure remote access with advanced RPAM capabilities Enforce least privilege across Windows, Mac, and Linux environments Manage secrets and sessions at enterprise scale Simplify cloud identity and entitlement management, including expanded Oracle Cloud support Adopt agentic AI security, with BeyondTrust as the first vendor to offer a generally available solutionIn our opinion, BeyondTrust demonstrated our continuous focus on customer outcomes, innova
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.beyondtrust.com.
We are excited to Introduce you all to BeyondTrust's latest product innovation... meet Pathfinder! One Integrated Platform. Infinite Identity Security.Pathfinder is the 𝘰𝘯𝘭𝘺 single-platform approach to managing your identity attack surface. Find out more here ➡️ https://www.beyondtrust.com/press/pathfinderBy fusing cross-domain visibility, management, and governance of identities, entitlements, and access into one AI-driven system, Pathfinder uniquely empowers organizations to:✅ Proactively eliminate identity security blind spots & reduce risk✅ Extend PAM controls everywhere (least privilege, right-size access etc.)✅ Respond to threats, including active attacks, with speed and precision✅ Enhance operational efficiency through streamlined workflows✅ Simplified auditing, and powerful integration synergies
The 2024 Gartner® Magic Quadrant™ for Privileged Access Management (PAM) has identified BeyondTrust as a Leader.Gartner® has once again named BeyondTrust a PAM Leader. As illustrated in their latest Magic Quadrant™ for Privileged Access Management report, our vision and execution helped us in our recognition.This year’s report marks BeyondTrust’s 6th year running of being named a PAM Leader. Read the full report to learn:Why Gartner® named BeyondTrust a Leader in the 2024 Magic Quadrant™ How 9 PAM vendors were evaluated on Completeness of Vision and Ability to Execute Key privileged access management capabilities of BeyondTrustRead your copy of the 2024 Gartner® Magic Quadrant™ for Privileged Access Management report to learn how Gartner® analysts interpret the privileged access threat landscape, measure key PAM capabilities, and evaluate PAM vendors. Regards, Brett TheissChief Marketing Officer
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