General

Monthly Buzz - May - Entitle

Allowing Users Edit Accounts Setting The checkbox “Allow users to edit accounts” has now been added. This checkbox allows admins to control whether users can request accounts other than their own. The option to allow or prevent users from editing the account used within an access request provides tighter control and follows the principle of least privilege. Before this addition, any user could change the account for any access request they made. By default, this checkbox is deactivated (unchecked) for security, and admins will need to check it for the integrations that users will need to change their accounts for. This setting is activated or deactivated per integration by Entitle admins. When unchecked, only an Entitle admin can change the user account being used within an access request. If some users do not have that integration assigned to their profile, then they will not be able to search for that integration, and it will appear grayed out when making access requests, as there

24 days ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022420 - "404 status error: Not supported policy" Error when performing an access request KB0022450 - Error: "The request failed because it didn't fit the Access policy schedule" when performing an Access Request

Entitle - Knowledge Article Publications (May 19 - May 26)Weekly KB Publications

28 days ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022311 - Allow users to edit accounts setting KB0022368 - Pathfinder account permissions do not carry over to Entitle account - Only Requests and My Settings are available

Entitle - Knowledge Article Publications (May 5 - May 12)Weekly KB Publications

1 month ago

BeyondTrust CommunicationsCommunity Manager

Monthly Buzz - April - Entitle

Introducing Pathfinder BeyondTrust is introducing Pathfinder, our new unified interface that brings together our powerful security solutions under a single login and integrated experience for operational agility that brings shared context across all our products. This interface will enable organizations to better manage identity security across their heterogeneous environments and ensure critical assets are protected from all angles. Security teams will benefit with a unified platform for faster incident response, intelligent recommendations, and streamlined workflows to reduce risks and gain operational efficiency. Managing cybersecurity in today’s complex threat landscape requires a comprehensive, integrated approach that enables security teams to effectively find, control, and protect all paths to privilege. For more information, please check out our press release and platform page:BeyondTrust Pathfinder Delivers a One-Platform Approach to…Pathfinder Platform | BeyondTrust Latest A

180

1 month ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022119 - Is it possible to set up auto approval on subsequent requests after the initial approval?

Entitle - Knowledge Article Publications (Mar 31 - Apr 7)Weekly KB Publications

2 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022118 - Integration Accounts Sync fails with a 504 Server Error: Gateway Timeout KB0022142 - How to request access permissions and roles for a secondary account KB0022158 - How to bulk map integration accounts via API if auto mapping is not happening KB0022160 - How the default request durations in Org settings and durations in Approval workflows work together

Entitle - Knowledge Article Publications (Mar 24 - Mar 31)Weekly KB Publications

2 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021509 - Why is my access request being auto-approved? KB0022094 - Entitle Slackbot error message - /access_request failed with the error "fatal_error" KB0022105 - Users existing permissions have gone after deploying Entitle - Can Entitle restore pre-existing permissions?

Entitle - Knowledge Article Publications (Mar 10 - Mar 17)Weekly KB Publications

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0022054 - Entitle FAQ

Entitle - Knowledge Article Publications (Mar 3 - Mar 10)Weekly KB Publications

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021520 - Users are unable to select any integration in the drop-down or the drop-down shows "No options found" and Requests page is blank

Entitle - Knowledge Article Publications (Feb 24 - Mar 3)Weekly KB Publications

110

Phillip LBeyondTrust Employee

Customer Success Quarterly - 2025-Q1 - Entitle

Greetings! I'm Phillip Lehner, the Senior Director of Education at BeyondTrust, and I'm thrilled to lead our efforts in delivering exceptional learning experiences. I'm excited to share how we're elevating your journey with a new, streamlined method of accessing training: Success Included with BeyondTrust University. At BeyondTrust University, we believe our customers deserve nothing short of excellence in the tools they use. That’s why we’ve launched 'Success Included' — to elevate your learning experience and ensure you achieve success with BeyondTrust’s solutions. Success Included is an education program that makes foundational knowledge accessible to customers at no additional cost. It features easy-to-follow, self-paced eLearning courses that empower system administrators to configure and manage BeyondTrust products using industry best practices. Our goal is to equip learners with the knowledge needed to maximize the value of their investment with BeyondTrust. Because your

180

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021665 - What are Tasks and how do they work? KB0022050 - What is an integration account and how does it relate to performing access requests?

Entitle - Knowledge Article Publications (Feb 10 - Feb 17)Weekly KB Publications

4 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021984 - Cannot interact with Access Reviews in User Access Reports (UAR)

Entitle - Knowledge Article Publications (Feb 3 - Feb 10)Weekly KB Publications

160

4 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021700 - Using FreshService tickets and approvals with Entitle KB0021701 - Using Jira tickets and approvals with Entitle KB0021984 - Cannot interact with Access Reviews in User Access Reports (UAR)

Entitle - Knowledge Article Publications (Jan 27 - Feb 3)Weekly KB Publications

4 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021801 - Ways to configure which resources a user can request within Entitle KB0021812 - Key points for troubleshooting integration issues with the on-premise Entitle agent

Entitle - Knowledge Article Publications (Jan 13 - Jan 20)Weekly KB Publications

5 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021902 - MS Teams New Request error - There was a problem reaching this app. Unauthorized

Entitle - Knowledge Article Publications (Jan 6 - Jan 13)Weekly KB Publications

5 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021824 - What is the Prerequisite Permissions feature, and how does it work?

Entitle - Knowledge Article Publications (Dec 16 - Dec 23)Weekly KB Publications

6 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021704 - How to update an on-prem Entitle Agent to the latest version KB0021793 - Can users export a report of all requestable resources with owners and maintainers? KB0021802 - How can admins see the username and secret used within an integration configuration when it was first set up? KB0021812 - Key points for troubleshooting integration issues with the on-premise Entitle agent

Entitle - Knowledge Article Publications (Nov 25 - Dec 2)Weekly KB Publications

110

6 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021751 - Which events are sent to the SIEM Collector when Audit logs streaming is enabled KB0021797 - Do servers in different environments need separate Entitle agents?

Entitle - Knowledge Article Publications (Nov 18 - Nov 25)Weekly KB Publications

600

6 months ago

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021665 - What are Tasks and how do they work? KB0021700 - Using FreshService tickets and approvals with Entitle KB0021701 - Using Jira tickets and approvals with Entitle KB0021715 - How Microsoft SQL Server and Entitle works on granting temporary access to database resources

Entitle - Knowledge Article Publications (Nov 4 - Nov 11)Weekly KB Publications

100

Devin ChurchillBeyondTrust Employee

Customer Success Quarterly - 2024-Q4 - Entitle

Hello! Last month our Chief Customer Officer, Sean Cashin, provided some information on our upcoming dedicated user community. I’m excited to announce that BeyondTrust launched our new BeeKeepers community on Monday, September 16th! Why BeeKeepers?The name BeeKeepers was born from the idea to protect and secure privileged identities, along with the paths those identities follow in order to gain privilege, aka Paths to Privilege. What does the BeeKeepers name mean to us?Imagine a company’s data and secrets as the honey in a beehive. BeeKeepers take care of the hive, protecting the honey and honeybees, from predators the live to steal the honey, damaging and destroying the hive. Now imagine you, BeyondTrust customers, IT Admins, SOC professionals, and CISOs are the BeeKeepers! And honeybees are identities – human and non-human – continuously travelling along their flight paths, the Paths to Privilege, collecting pollen and making more honey. BeeKeepers protect the honeybees’ path and con

220

GloriaBBeyondTrust Employee

Entitle - Knowledge Article Publications (Oct 28 - Nov 4)Weekly KB Publications

180

GloriaBBeyondTrust Employee

The following articles were published last week. New Knowledge Base Articles: KB0021514 - Logging into Entitle for the first time error - Resource not found KB0021641 - Access request not providing login details after the request was approved

Entitle - Knowledge Article Publications (Oct 21 - Oct 28)Weekly KB Publications

390

GloriaBBeyondTrust Employee