BeyondTrust Technical Account Managers (TAMs) act as are your go-to single point of contact for all things technical at BeyondTrust. A TAM is an all-around product expert who can help you understand the features and functionality of your product, while also providing escalation assistance for any Support related requests you may have.
Some of the benefits of having a BeyondTrust TAM:
- Expertise & Guidance: TAMs offer specialized knowledge about BeyondTrust’s products and services, helping clients optimize their use and solve technical issues.
- Incident Reviews: TAMs provide regular ticket reviews with latest updates and next steps by working with support to ensure appropriate visibility and prioritization is on critical customer issues. Additionally, TAMs anticipate potential problems and address them before they escalate, reducing downtime and disruptions.
- Enhanced Communication: Through regularly scheduled touchpoints, they act as a bridge between the client and BeyondTrust, facilitating clear communication and ensuring that client feedback is addressed.
- Strategic Planning: TAMs assist with long-term planning and strategy, helping clients align their technical infrastructure with business objectives, and the creation of detailed Environment Profiles to help provide streamlined support.
- Product Release & Feature Reviews: TAMs will review regular product releases and review new features that can be leveraged to get the best out of our products.
- Health Checks: By performing health checks on customer environments, the TAMs can ensure our products are functioning efficiently. and they can help to pre-emptively mitigate any potential issues by providing clear recommendations and next steps.***
- Upgrade Assistance: TAMs will provide live upgrade assistance to ensure a smooth upgrade experience with the ability to engage Support as needed.***
Overall, a TAM enhances the client experience by providing dedicated, knowledgeable support and helping to ensure that technology investments deliver maximum value.
For additional information, please visit: https://www.beyondtrust.com/services-training/technical-account-management for our detailed TAM datasheet and to help determine which TAM service tier is right for you.
*** Health checks & Upgrade assistance included in Enterprise and Strategic TAM tiers
