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BeyondTrust Technical Account Managers (TAMs) act as are your go-to single point of contact for all things technical at BeyondTrust. A TAM is an all-around product expert who can help you understand the features and functionality of your product, while also providing escalation assistance for any Support related requests you may have.  Some of the benefits of having a BeyondTrust TAM: Expertise & Guidance: TAMs offer specialized knowledge about BeyondTrust’s products and services, helping clients optimize their use and solve technical issues.  Incident Reviews: TAMs provide regular ticket reviews with latest updates and next steps by working with support to ensure appropriate visibility and prioritization is on critical customer issues. Additionally, TAMs anticipate potential problems and address them before they escalate, reducing downtime and disruptions.  Enhanced Communication: Through regularly scheduled touchpoints, they act as a bridge between the client and BeyondTrust, fac

BeyondTrust is committed to protecting our customers and their data in the following ways. Please visit the following page for additional information. Corporate Security OverviewBeyondTrust has implemented and continuously maintains a robust security program and Information Security Management System (ISMS), containing appropriate security policies, practices, and procedures to protect our corporate and cloud environments and to mitigate any unauthorized access, destruction, use, modification, or disclosure of our organization’s data and more importantly, our customer’s data.BeyondTrust’s ISMS consists of 26 policies and standards that reflect the organization’s security posture and compliance with industry standards. Cloud SecurityThe cloud-hosted products offered by BeyondTrust are hosted in a third-party data center, specifically Microsoft Azure and Amazon Web Services (AWS), to host customer instances.These providers and their respective regions are configured to provide our custom

At BeyondTrust, we focus on long-term success. Customer Success Management is a proactive non-technical approach that helps our customers to achieve their desired outcomes with our products and services. Customer Success Managers (CSMs) play a pivotal role in this process by fostering strong relationships, providing ongoing support, and driving meaningful results for customers. How CSM Engagement Works?CSM engagement follows a structured process that aligns with the customer’s journey. Here’s a breakdown of how it typically unfolds:Onboarding: CSMs guide customers through the onboarding process, ensuring a smooth transition and that they understand how to use the product effectively. Regular Check-ins: Scheduled touchpoints allow the CSM evaluate the progress of customer objectives, address any concerns, and provide guidance on optimizing their use of the product. Quarterly Business/Success Reviews (QBRs/ QSRs): These reviews offer a formal opportunity to evaluate customer performance,

We offer a variety of services at BeyondTrust to help customers get the most value from their investment. Two of those services include Technical Account Managers (TAMs) and Customer Success Managers (CSMs). To understand more about the differences in their roles, let’s first take a closer look at each.Technical Account ManagersBeyondTrust TAMs are technical resources who will partner with you to gain an in-depth knowledge of your BeyondTrust environment, technical accounts, and overall business operations. TAMs are a paid service and offered under three different tiers of support. You can learn more from the TAM Tier Comparison Chart on our website.Customer Success ManagersBeyondTrust CSMs help navigate the Success Journey of your BeyondTrust investment on a day-to-day basis. By learning about your company, your current plans, and long-term goals, CSMs help you realize the most value from your BeyondTrust purchase and track that success. What is the Difference between TAMs and CSMs?Bo

Here at BeyondTrust we’re focused on helping customers realize the maximum value of your investment.   We’ve invested in both Customer Success Specialists (CSS) and Customer Success Managers (CSM) to help you achieve your goals. But what’s the difference? Before we get into that, let’s look at what each of them do. CSS: Our Customer Success Specialists are non-technical resources who are trusted advisors and advocates within BeyondTrust. They are positioned to provide a success-oriented approach to the ongoing operation of your BeyondTrust investment when you need it.  This team is focused on answering any questions coming into our Customer Success mailbox (customer.success@beyondtrust.com).  If they are unable to answer the question, they will find the correct resource who can. CSM: Our Customer Success Managers will help navigate the Success Journey of your BeyondTrust investment on a day-to-day basis. By learning about your company, your current plans, and long-term goals, the CSM w