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J
BeyondTrust Employee
Jason BrennanBeyondTrust Employee
posted in Buzz Board
Customer Success Specialist vs. Customer Success Manager – What’s the Difference?

Here at BeyondTrust we’re focused on helping customers realize the maximum value of your investment.   We’ve invested in both Customer Success Specialists (CSS) and Customer Success Managers (CSM) to help you achieve your goals. But what’s the difference? Before we get into that, let’s look at what each of them do. CSS: Our Customer Success Specialists are non-technical resources who are trusted advisors and advocates within BeyondTrust. They are positioned to provide a success-oriented approach to the ongoing operation of your BeyondTrust investment when you need it.  This team is focused on answering any questions coming into our Customer Success mailbox (customer.success@beyondtrust.com).  If they are unable to answer the question, they will find the correct resource who can. CSM: Our Customer Success Managers will help navigate the Success Journey of your BeyondTrust investment on a day-to-day basis. By learning about your company, your current plans, and long-term goals, the CSM w

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J
BeyondTrust Employee

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