We offer a variety of services at BeyondTrust to help customers get the most value from their investment. Two of those services include Technical Account Managers (TAMs) and Customer Success Managers (CSMs). To understand more about the differences in their roles, let’s first take a closer look at each.
Technical Account Managers
BeyondTrust TAMs are technical resources who will partner with you to gain an in-depth knowledge of your BeyondTrust environment, technical accounts, and overall business operations. TAMs are a paid service and offered under three different tiers of support. You can learn more from the TAM Tier Comparison Chart on our website.
Customer Success Managers
BeyondTrust CSMs help navigate the Success Journey of your BeyondTrust investment on a day-to-day basis. By learning about your company, your current plans, and long-term goals, CSMs help you realize the most value from your BeyondTrust purchase and track that success.
What is the Difference between TAMs and CSMs?
Both TAMs and CSMs are trusted advisors and advocates within BeyondTrust and positioned to provide a proactive approach to the ongoing operation of your BeyondTrust investment. While TAMS are technical resources for the support and ongoing operation of your BeyondTrust investment, CSMs are non-technical resources providing a success-oriented approach.
TAMs and CSMs both work as part of your overall BeyondTrust account team. They are here to make sure you are getting the most value from your BeyondTrust products, and to address all of your questions and concerns.
