It is no secret that BeyondTrust loves to send surveys to our customers. In a world where we are often inundated with surveys or asked for feedback by vendors, there is a belief that the survey responses are sent to an abyss and never seen or referenced by a live person. What you may not know is how seriously BeyondTrust takes the surveys we ask of our customers. A great deal of consideration is put into our surveys- the timing, the personal responses by BeyondTrust CSMs, feedback follow up, and the analysis. The survey responses are analyzed by product, department, sentiment, any way you can imagine. The information is then shared throughout BeyondTrust- every department head along with our Executive Leadership Team. Because of this, BeyondTrust would like to share the importance of the most common surveys you may find in your inbox. 

Customer Satisfaction Survey- These are emailed to our customers each quarter. They take very little time and ask from 1-10 would you recommend BeyondTrust to a colleague.  You are encouraged to share your feedback- both positive insights and suggestions for improvements within BeyondTrust (ex. support, product features, etc). This information is reviewed and taken into consideration with all department heads and the Executive Leadership team.  

Support Case Closure Survey- These surveys are associated with specific support cases that have been opened with BeyondTrust and are emailed to the individual who created the case. These surveys are a great way to provide a score and feedback directly to our Support team- they are often used for training purposes- what did we learn from this case, what was great about this case, how awesome was your Technical Engineer (don’t be afraid to call out names)? 

Customer Success and Technical Account Management Surveys- These surveys are emailed every six months to associated accounts. We value all feedback related to the CSM and TAM programs. Your input is instrumental in identifying opportunities for growth and enhancing our services.  

Project Closure Surveys- When an engagement with BeyondTrust’s Professional Services project closes, a survey is sent asking for a score along with feedback on your engagement. Management uses this information to understand our strengths and identify areas of potential improvement.  

BeyondTrust is proud of our industry-leading customer satisfaction scores driven by our exceptional support and commitment to customer success. Periodically you will find other surveys in your inbox, suffice it to say, if BeyondTrust has sent it, we are very much looking forward to hearing from you.

So....is there a survey in your inbox you could take a minute to respond to?