PRA Session Termination Behavior Not Working as Expected

Hi,

We are experiencing an issue with the session termination behavior in PRA.

We have configured the system so that when a session ends, the user's session on the target server should be logged off automatically. However, after ending a session and reconnecting, everything remains exactly as it was left previously, which indicates that the user session is not actually being logged off.

Both the web console and the desktop console are running version 25.3.2.

We found a KB article that appears to describe a similar issue, but it does not seem to apply to the version we are currently running.

Additionally, we are currently applying the Session Policy through Group Policies. To rule out a policy inheritance issue, we also assigned the same Session Policy directly to the Jump Item, but the behavior remained exactly the same.

If anyone has experienced a similar issue or knows why this might be happening, we would really appreciate any guidance or suggestions on what else we should verify.

Thank you in advance for your assistance.

Best regards,

Kevin