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Why BeeKeepers?

4 months ago

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Privileged Remote Access

Privileged Remote Access

Create identity-secure, just-in-time access to all your enterprise environments: cloud, on-premises, and OT.

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LeeAtkinsonRising Star

asked in General

Certificate Warnings

When connecting to a target using Remote RDP in PRA Cloud, we are encountering certificate warnings. I understand this is expected when using self-signed certificates. However, if connecting to a server with a CA-signed certificate issued by the organisation, these warnings should not appear.Could anyone clarify: What steps are required to ensure CA-signed certificates are properly recognised during RDP connections? Do we need to provide BeyondTrust with a CA-signed certificate, or is this entirely dependent on the operating system’s certificate store on the user’s device?Additionally, the documentation states that certificates stored in the operating system are trusted. Does this refer to the certificate store on the user’s local machine, or the machine where the Jumpoint resides?

2142

2 months ago

Jsizzle45Apprentice

asked in General

Jump Clients offline/Software uninstalling

I login to Beyond Trust yesterday and see 2 machines offline. I login today and there are 10Not only is the machine offline, but the app has been removed. Is there a reason this keeps occurring? Is there a time limit to have it installed? I reference back to this article where support linked it to an update, but no update has occurred.

883

2 months ago

GloriaBBeyondTrust Employee

published in General

Privileged Remote Access - Knowledge Article Publications (Nov 4 - Nov 11)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021594 - How to make Intel vPro work with Remote Support and Privileged Remote Access KB0021687 - How to clean up Uninstalled or Lost status Jump Client endpoints in RS or PRA KB0021693 - Jump Client screen share graphic issue (artifacting) when no monitor is connected to the machine (headless) - Not refreshing screen KB0021731 - How to get connection agent logs for Remote Support or Privileged Remote Access KB0021737 - How to use group policies and session policies to apply permissions in Secure Remote Access

190

2 months ago

Travis JNewcomer

asked in General

Possible to present webjump in mobile format?

Anyone know if it’s possible to present web jump in mobile screen format for the phone PRA client? In my testing it comes up almost unusable as it tries to present it like it’s a monitor. Use case:Internal web app for in/out board and tracking staff location in the field. There is a mobile phone view if they are on internal network. Would like to make available using the iphone/android PRA client app when users are off network.

251

2 months ago

l3g0l4sApprentice

asked in General

Automation of sending reports in Para

Hello everyone!I would like to know if anyone knows of any methods for automating the sending of session reports in Privileged Remote Access via email.Thank you in advance!

581

2 months ago

Devin ChurchillBeyondTrust Employee

published in General

Customer Success Quarterly - 2024-Q4 - Privileged Remote Access

Hello! Last month our Chief Customer Officer, Sean Cashin, provided some information on our upcoming dedicated user community. I’m excited to announce that BeyondTrust launched our new BeeKeepers community on Monday, September 16th! Why BeeKeepers?The name BeeKeepers was born from the idea to protect and secure privileged identities, along with the paths those identities follow in order to gain privilege, aka Paths to Privilege. What does the BeeKeepers name mean to us?Imagine a company’s data and secrets as the honey in a beehive. BeeKeepers take care of the hive, protecting the honey and honeybees, from predators the live to steal the honey, damaging and destroying the hive. Now imagine you, BeyondTrust customers, IT Admins, SOC professionals, and CISOs are the BeeKeepers! And honeybees are identities – human and non-human – continuously travelling along their flight paths, the Paths to Privilege, collecting pollen and making more honey. BeeKeepers protect the honeybees’ path and con

610

2 months ago

GloriaBBeyondTrust Employee

published in General

Privileged Remote Access - Knowledge Article Publications (Oct 28 - Nov 4)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021628 - Session termination behavior is not working in Privileged Remote Access and users are still appear as logged in after a session ends KB0021718 - Checking for RS or PRA updates fail on Base 7.0 and lower

240

2 months ago

GloriaBBeyondTrust Employee

published in General

Privileged Remote Access - Knowledge Article Publications (Oct 21 - Oct 28)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021611 - Jump Client not connecting to virtual machines

140

2 months ago

LeeAtkinsonRising Star

asked in General

Jump Approval Notifications

Before I raise an enhancement request, am I right in thinking that there is no other to view jump approvals for an approver other than via email? An approval tab in the interface would be a very useful enhancement - albeit one I’m surprised isn’t already there. Approvers wont be using the Access Console in this case...

452

2 months ago

mjhallVeteran

asked in General

Updating the Jump Client

Is there a command line we can run on machines to prompt them to update the jump client? i.e.: Simulate right clicking on a jump client in the representative console and clicking update? We just updated our site software, and I am wondering about the best way to slowly rollout the jump client updates. Generally, the process we take would be updating the IT department, the business pilot, then start staging it out to production. We deploy our jump client via the generic .msi install. There are a couple methods that I can think of, but each has their downsides. Selecting jump items through the console and clicking “Update”. Downsides: This would take forever to manually do for a few hundred pilot machines Deploying via the Jump Client Auto Update settings. Downsides: No control over who gets the updates Deploying via the .msi installer. Downsides: You must uninstall the old version, then install the new version (This resets all of the audit history for that jump client instance ID)What

1993

2 months ago

LeeAtkinsonRising Star

asked in General

Discovery of Endpoints

If you create a discovery of endpoints, add them to a jump group, and the jump items are subsequenrtly deleted (for whatever reason), is there a way for them to reappear in a discovery scan?

764

2 months ago

Fabien LandaisRising Star

asked in General

Input file for btapi tool

Hi, I’m alooking for some example around the btapi.exe usage. Command lines are pretty understandable and usable with options and arguments but I don’t know the file format for inputs. Apparently we can use json format or key=value format but I have never been succeeded to provide inputs to command as “add user”.If somebody can provide me a json file example to create local users through btapi it will be wonderful :)

1094

3 months ago

GloriaBBeyondTrust Employee

published in General

Privileged Remote Access - KB Article Publications (Oct 6 - Oct 13)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: How to perform on-premise SRA appliance to cloud migration

240

3 months ago

alexsilvabunkerApprentice

asked in General

PRA Vault

Team, what are the platforms that are supported for password rotation using the PRA Vault?Does it support Linux, Windows (Ad and Local), and Network Devices (i.e Fortinet, Cisco, etc)? I didn't find the list of supported platforms in the Beyondtrust documentation.

421

3 months ago

LeeAtkinsonRising Star

asked in General

Unable to rotate generic account in PRA

I have added a generic account into the PRA Vault. I am a Vault administrator and have added a func account. I am trying to manually rotate the generic account I have added but there is no optionn to rotate password (unlike the functional account which has this option).Any ideas how I do this?

1602

3 months ago

swvalentiApprentice

asked in General

Alert that Jump Client went Offline

It seems like a simple task to achieve as many other platforms offer this. Just a simple email alert that a jump client went offline rather than having to login and check to see if your systems show online. Any ideas when this will happen or it did and I am missing something?

Jsizzle45Apprentice

Running: Privileged Remote AccessI have this issue where Jump Clients randomly go offline. The when going to the apps and features the app is gone and has been uninstalled. For instance, Saturday (9/14) I upgraded the appliance From 24.1.4 to 24.2.3Strangely 60 machines were still connected and upgraded the jump client to the new version automatically. 40 were offline. The 40 offline showed that 21.1.4 had been uninstalled. The new version never got installed. What is really quit frustrating is that when I redeploy the jump client, it shows up as a new machine. Now I have the same machine in there twice, one online and one offline. Because its a new machine, I have to re-add the machine to 5 jump groups, I lose all my logging and recordings, I have to reset the password vault matching. Its a real pain. Why cant beyondtrust match MAC addresses or serial numbers or something so that when I have to redeploy it matches the machine already in my system. I tried to restart the appliance, but

81412

3 months ago

K_jfApprentice

posted in General

Small Details & Big Returns

Does anyone else have something which, may seem like a small detail / config settings / set up but seems to provide big returns or work around a particular challenge? For example, I use end point automation to check a particular version of software across multiple end points - saves logging in to each system individually.

1111

3 months ago

Sean CashinBeyondTrust Employee

published in General

BeyondTrust Quarterly Update - 2024-Q3 - Privileged Remote Access

Hello All,Leaning into the cliché, it’s hard to believe the year is half over already. As I'm sure is true for many of you, this has been a year of hard work and big changes at BeyondTrust. At the beginning of the year, I stepped into the role of Chief Customer Officer and welcomed both Mike Machado and Brett Thiess to the team as CISO and CMO, respectively. We also welcomed Ron Nissim and his team into the BeyondTrust family with the acquisition of Entitle, expanding BeyondTrust’s stance as an Identity Security leader! As the CCO, my passion and focus are on ensuring that our customers not only adopt but get real value from our products – securing their Identity landscape, minimizing the risk of threat actors, and limiting the blast radius of any incidents. Your thoughts and experiences are a key piece of guidance for us; from your NPS responses and feedback on your interactions with teams like support and services, to your engagement on changes we’ve made to products, we value the fe

2790

4 months ago

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