Skip to main content

Privileged Remote Access

Create identity-secure, just-in-time access to all your enterprise environments: cloud, on-premises, and OT.

102 Topics
T
Travis JApprentice
asked in General
Domain user prompted for credentials on web jump

We have an in/out board application we want to present to domain users through beyondtrust when offsite. In testing the user logs in to beyondtrust with domain credentials, and then is prompted again 2x on the website.  Internally it tries sso with logged in user, then prompts if user not found. Is there way to run the web jump as the domain user that logged into PRA so they don’t have to re-enter username and password?  Or any other way around that?

413
T
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Mar 10 - Mar 17)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021317 - Unable to login to Remote Support or Privileged Remote Access after adding certificates to a clustered LDAP provider "Failed to authenticate with 'password' using provider [4]: Unable to bind" KB0022055 - Domain discovery error - Failed to get information about discovery account KB0022075 - Unable to RDP - How to troubleshoot RDP KB0022081 - Approval emails for sessions have stopped working error - STMP error [450] Service unavailable KB0022085 - How to disable session recordings KB0022093 - Canned scripts with multiple files fail "Cannot find initialization file at... Please specify a valid initialization file"

140
GloriaB
BeyondTrust Employee
N
naidu_jstsRising Star
asked in General
How to Import using jump shortcuts for Network Tunnel, we do not have any template for that.

How to Import using jump shortcuts for Network Tunnel, we do not have any template for that.

353
T
BeyondTrust Employee
H
HamzaTrailblazer
asked in General
Web Jump Time Out PRA 24.3.2

almost every attempt on web jump times out. changing the Authentication Timeout works but next time have to changed it again and again.some URL launched but appears as below. checked outside PRA URL is working fine. 

241
P
BeyondTrust Employee
Fabien Landais
Fabien LandaisRising Star
asked in General
Input file for btapi tool

Hi, I’m alooking for some example around the btapi.exe usage. Command lines are pretty understandable and usable with options and arguments but I don’t know the file format for inputs. Apparently we can use json format or key=value format but I have never been succeeded to provide inputs to command as “add user”.If somebody can provide me a json file example to create local users through btapi it will be wonderful :)

3596
N
B
bt101Veteran
asked in General
PRA Cloud-hosted vs on-prem

Has anyone moved from cloud-hosted PRA instance to on-prem virtual or physical appliance ? or vice-versa. Was there any significant difference noticed on remote access session performance - jump clients , RDP using JumPoint. I know many factors will impact this but lets say PRA user and remote server both are on-prem and PRA appliance is moved from cloud to on-prem. Theoretically, there should be performance improvement. Trying to see if this is worth the time and effort , if someone has already done it :-)

673
B
K
Koem1977Newcomer
asked in General
SQL tunnels on SQL Server with multiple instance

Hi team Do you know if SQL tunnel support connection to multiple instance of the same SQL Database ?Customers can configure SQL Server Tunnel jump items to connect to the default instance but how does a customer configure a SQL Server Tunnel jump item to connect to databases installed on non default SQL server instances? Is this even supported?

621
P
BeyondTrust Employee
A
AndyHTrailblazer
asked in General
No "Web Jump" option in Group policy

Hello,I have a Windows 2022 Jumpoint. I tried to create a group policy but found the “Web Jump” option is missing on “Access Permissions” section. Anyone knows why? Thanks, 

372
A
V
vilasboasApprentice
asked in General
PRA Console on Ubuntu Freezing When Retrieving Credentials

On Ubuntu 24.04, the PRA console freezes when attempting to load the credential injection screen. When this happens, the process becomes completely unresponsive, requiring a manual termination. I’ve tested multiple PRA versions, and the issue occurs in all of them. Is anyone else experiencing this behavior, or does anyone know how to fix it?

292
V
A
AndyHTrailblazer
asked in General
How many concurrent session that a Jump client support?

Could multiple users connect to the same Jump client? Windows RDP has 2 users limitation. Does it also apply to Jump client? Thanks,

473
A
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Feb 24 - Mar 3)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021306 - Issue clearing Windows clipboard sync on jump client KB0021309 - Jump Clients in a Jump Zone Proxy show online but some timeout when starting a session KB0021327 - Remote Sessions with Android TV - buttons do not work as expected KB0022060 - How to install an update set for RS or PRA in ServiceNow KB0022065 - Unable to install Jumpoint on Debian 11 OS. Error - PUSH_AGENT:ERROR exception occurred while connecting to gateway KB0022071 - Accessing Jump items is slow

120
GloriaB
BeyondTrust Employee
A
AndyHTrailblazer
asked in General
Is the URL(host name) of On-prem PRA pre-defined?

Hello, we imported the PRA on-prem appliances to the DMZ, downloaded the console but the console uses a pre-defined hostname that came from the BeyondTrust license email. Would it be possible to change this hostname to match our naming conventions? Thanks,

442
A
P
PurushothamApprentice
asked in General
Remoteshell failed (error code-2rs) in PRA console

For one of the end user is not able to access Linux machine and getting below error, tried uninstalled & Installed Desktop access but getting same error however it is working in Web console able to access the server.Could someone please assist to fix the issue?

691
P
P
Paulo144Veteran
posted in General
PS to PRA - Tunnel Jump Credential Inject

Guys, hello! I created a script that gets a Managed Account from Password Safe and creates the same account as a Vault Account on the PRA or if the account already exists, just update the password, description and vault group which the account should belong.Its something we are using in some enviroments that have both PS and PRA, that way the user does not have to manually request the password to use in a Tunnel Jump, as the native integration is not compatible with credential injection.

312
P
H
HamzaTrailblazer
asked in General
Approver not receiving Notification

after upgrading to 24.3.2, we are facing issues jump approvals.if Jump policy is set, it doesn’t appear in console. Shows ‘None’ if it’s applied and requester sends request, Approver doesn’t receive notification.  Anyone facing such behavior or I’m I missing something. 

313
P
BeyondTrust Employee
Prudhvi Keertipati
Prudhvi KeertipatiVeteran
asked in General
PRA - AD Group Synchronization (Pre-Provisioning)

Hi All,In PRA, we have a SAML security provider configured for user authentication and provisioning. User will only be provisioned when they first-time logged in.Is there anyway we can pre-provision the users by LDAP/AD Group synchronization similar functionality as Password Safe (without using SCIM). Thanks, 

353
S
H
HamzaTrailblazer
asked in General
PRA 24.3 , Authenticate the current URL

can anyone tell the usage of the key Icon appears when a web-jump is launch which says ‘Authenticate the current URL’ ?

1444
H
E
EdenNCITApprentice
asked in General
Remote Support 24.3.1 Upgrade Pending

We have 50+ jump clients that are showing in an Active [Upgrade Pending] state and are inaccessible.  The devices are on the network, pingable, and I’m able to open a remote PowerShell session on them using enter-pssession, however, they’re not completing the jump client upgrade process. I’ve been able to get a few to complete the upgrade after forcing multiple reboots.  In two cases I had to gain physical access and uninstall the old client and manually install the new one.Is anyone else seeing these issues?

188815
K
H
HamzaTrailblazer
asked in General
upgrade to PRA 24.3.2

is there any known issues in PRA 24.3.2? we are planning to upgrade.

1425
P
BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Feb 17 - Feb 24)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022041 - After upgrade to RS or PRA version 24, outbound events for Service Now integration receive error: Maximum file exceeded KB0022051 - /login interface page times out after 10 minutes

180
GloriaB
BeyondTrust Employee
C
Carlos MendonçaRising Star
posted in General
Password Safe e PRA

Hello, how are you?I'm new to the community and I see several very relevant topics. We recently acquired Password Safe and PRA to use integrated and we intend to use Jumpoint for Remote Jump, so this is all still very new. Would anyone like to exchange knowledge and support for these features? I'm available to contact you.

774
H
L
LeeAtkinsonRising Star
asked in General
Unable to select jump zone proxy cluster for Jump Client installer

I’ve created a jumpoint cluster with jump zone proxy enabled. When I create a jump client installer, I am unable to select the jumpoint cluster as the jump zone proxy. It says: “There are no standalone Jumpoints with proxying enabled.” I am on the latest version of PRA and clustered jumpoints with jump zone proxy should now be supported.Any ideas please? 

862
A
B
bt101Veteran
asked in General
PRA Remote Screen Sharing - Hardware Acceleration, Latency-sensitive GUI Use Cases

Hello All!We have seen that in one of our use cases , PRA remote screen sharing was not good enough - video lags , ghost mouse etc. This group of users have GPU intensive applications - 3D modelling etc. The remote machines are Ubuntu systems, They use NoMachine which apparently is better than PRA. With PRA they see more lags. Is there a way to use hardware acceleration , tweak compression settings to improve performance. NW bandwidth should not be a concern.

643
I
T
TZoltanRising Star
asked in General
Changing MTU on /appliance

Hi All,Can someone provide me more information on changing the MTU on /appliance, what communication does it affect in an Atlas env.? Does it only affect the packets in communication between Traffic Nodes and the Primary or it affects also the client communications?Thanks for any answer.

495
T
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Feb 10 - Feb 17)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021991 - Email alert "No Data Syncs Are Being Pulled" KB0022012 - Unable to RDP Jump when using diacritics with Linux Jumpoint - Authentication failed error KB0022018 - How to schedule a Remote Support or Privileged Remote Access update "install later" KB0022020 - High CPU usage and performance issues with BYOT and session recording after upgrade KB0022022 - Password reset emails are not sending receive error: Reset password email not sent. The SMTP server responded with: connection timed out. KB0022045 - Windows 11 24H2 - RDP graphics issue - Little colored squares over everything (screen artifacting)

530
GloriaB
BeyondTrust Employee

Badge Earners

  • BCA: Endpoint Privilege Management - Windows
    Hakasehas earned the badge BCA: Endpoint Privilege Management - Windows
  • BCA: Endpoint Privilege Management - Mac
    Hakasehas earned the badge BCA: Endpoint Privilege Management - Mac
  • BCA: Remote Support
    Hakasehas earned the badge BCA: Remote Support
  • BCA: Endpoint Privilege Management - Mac
    joselopezhas earned the badge BCA: Endpoint Privilege Management - Mac
  • BCA: Password Safe
    gnajerahas earned the badge BCA: Password Safe
Show all badges
Terms & ConditionsCookie settings