Privileged Remote Access

Hi All,I have got the PWS to PRA connection working, I can see my managed test account in PRA but when I try and use the cred store to connect, I get the following error. (Could not find a schedule to use with this release request)I have followed the guide (BeyondInsight / Password Safe - Unable to pull Password Safe Credential via ECM. Error: "Could not find a schedule to use with release request".)Any ideas where I can start to look? log? or have I missed something simple?

For one of the end user is not able to access Linux machine and getting below error, tried uninstalled & Installed Desktop access but getting same error however it is working in Web console able to access the server.Could someone please assist to fix the issue?

The following articles were published last week. New Knowledge Base Articles: KB0022065 - Unable to install Jumpoint on Debian 11 OS. Error - PUSH_AGENT:ERROR exception occurred while connecting to gateway KB0023271 - Testing email from PRA results in error - Unknown error occurred. XOAUTH2 authentication failed CODE:535 verify the configuration

Is it possible to launch multiple or duplicate tabs in a Web Jump?

Hi All,I have the PWS to PRA connection functional and have imported managed systems and account and can inject using the console from my account. BUT one of the use cases that sold us on this solution was to onboard our 3rd parties.So, during the build I onboarded an account from a different domain. (eg. my admin account is luke@company1.com and the test account is test@company2.com).When I just and start a jump when logged in as test@company2.com, no creds are injected and when I check the PWS logs I can see an error that the account from comany2.com does not exist, and this is correct. Company2 only exists at PRA not PWS.Have I done my build wrong???  Plugin found no credentials - [436c54cfe6ea4ccfa2053d1b94db6ec6]: Unable to authenticate app and run-as user; verify the API Registration, SSL/TLS Settings, and user permissions -- originalUsername=[te

The following articles were published last week. New Knowledge Base Articles: KB0022055 - Domain discovery error - Failed to get information about discovery account KB0022427 - Unable to update. Error: An error occurred installing this update KB0023316 - Unable to install BT26-02-RS or BT26-02-PRA patch - Error: An error occurred installing this update.

The following articles were published last week. New Knowledge Base Articles: KB0022041 - After upgrade to RS or PRA version 24, outbound events for Service Now integration receive error: Maximum file exceeded KB0023270 - Are automatic product upgrades supported if appliances are configured in a failover pair or Atlas configuration? KB0023273 - Why do some users have

Hi all, In case it helps others who faced (or will face) the same issue in the future:We have deployed a Jumpoint on one of our premises and created a Web Jump Shortcut to a web server. The session opens fine, and you can reach the login prompt also just fine; however, the issue occurs after you sign in (succesfully) -- the web page just becomes blank with no further indication other than a long login callback URL on top. Checking on the SRA web logs, we observed the following log:20260121 18:12:26 85 sra-web.exe 7456:cef_ui(00000500) WEB:DBG1>cef console: Error during sign-in redirect callback. See also log-file or network traffic in browser for server side errors. Error: exp is in the past:1768982203@http://XXX/XXX/login-callback/login-callback.js:27 Issue was fixed after correcting the time on the server that hosts the Jumpoint (for some reason, it was about 2 hours late). Guess this can also oc

HI All, can you please share any one the article to upgrade PRA cloud based application. for your reference attaching the snap. Can we directly upgrade or any instruct the options. Thanks.  

The following articles were published last week. New Knowledge Base Articles: KB0022051 - /login interface page times out after 10 minutes

Can there be multiple approvers in PRA to approve jump session?if yes, how it works, any one to approve or all must approve?

Hi,I lost several projects due to PRA dedicated accounts missing feature. I know that is existing in PasswordSafe but these projectw were really secure remote access use cases. Moreover, our main competitor in France is Wallix and they have this feature embedded. Is somebody in the community know if it could be possible to create automation with APIs to map a user with his user-adm account for example ? With a csv input file it could be good enough. Fabien

Hello team,I am currently testing the Jump Client for macOS in the PRA cloud. When initiating a jump, the session connects immediately without prompting for credentials.Could you please advise whether it is possible to configure credential injection before the jump is established? Thank you.

The following articles were published last week. New Knowledge Base Articles: KB0021974 - Why is there scheduled maintenance stating - "Your SRA Cloud site is not appropriately sized for its usage level"? KB0023125 - Vault Password Safe Discovery connection fails - Failed to connect to Password Safe Client KB0023248 - .Gitignore file is being exposed and can be viewed

Hi All,We’re relatively new to BeyondTrust PRA and are deploying multiple on‑prem PRA systems (one large Atlas system plus several HA systems for data‑residency). As we plan appliance upgrades (e.g. 24.2.3 → 24.3.3), we have concerns around remote access disruption and network impact, particularly related to Jumpoints. Environment24x7 OT environments 100+ Jumpoints (growing significantly) Jumpoints used as Jump Zone proxies aligned to Purdue/network segmentation JumpItems - primarily JumpClients and RDP. Remote sites connect via low‑bandwidth, often congested satellite linksKey ConcernsJumpoints are not backward compatible Remote access is unavailable until Jumpoints are upgraded to match the appliance version. Upgrade size

The following articles were published last week. New Knowledge Base Articles: KB0021991 - Email alert "No Data Syncs Are Being Pulled" KB0022022 - Password reset emails are not sending receive error: Reset password email not sent. The SMTP server responded with: connection timed out. KB0023223 - How to install a Linux Jumpoint (headless)

PRA requires a user to login a first time in order to be available in PRA for example to assign vault accounts.Unfortunately this is causing problems with new employees which are onboarded into PRA.Unless they have never logged in, administrators cannot assign personal vault accounts. If the user logs in, and does not see his/her vault account, they create tickets. This is a very large customer and it is difficult to orchestrate / communicate such a process and they would like to automatically provision new users (from AD). How do other customers provision users up-front and define vault accounts, etc. and not depend on a user’s first login?  

Hello Everyone, Is it possible to use the file transfer option via Remote VNC?

The following articles were published last week. New Knowledge Base Articles: KB0021950 - Can users rename a Jump Item in Remote Support or Privileged Remote Access? KB0021988 - Missing "Forgot Password?" link on login page KB0023163 - Elevated access not working in command shell

we have 2 PRA appliance in cluster.  The primary appliance was initially deployed as stand alone in 2020 and only in 2022 ,the second appliance was deployed. So, in secondary appliance, we can see the data encryption is already enabled but in Primary , this is not enabled and says we need to free up space. we needed a confirmation, if we fail over to current secondary, will we face issue in this scenario with one appliance data encrypted and other not?  Also, in the documents and in KB, it says secret store is required to be added but since in secondary its already enabled without external secret store, we can assume the encryption keys are stored locally? since only AWS is supported for external secret store, we are unable to add external secret store.  

The following articles were published last week. New Knowledge Base Articles: KB0023138 - Vault Password Safe discovery stuck in running status KB0023183 - Can TLS 1.0 and 1.1 be disabled on the SRA appliance?

All our workstations are managed through Intune in User Mode, which means that there are no Admin rights on the workstations by default as part of our security hardening. Applications to be installed is dictated through the Company Portal. However we do have some apps that are very difficult to package for Company Portal deployment and BTRS is then the route to go through and through the session the engineer has the ability to elevate command prompt/powershell prompt to install the particular application. Also for admin elevated tasks, BTRS is the lifeline. Of course we do detect left and right that engineers “abuse” the rights and install apps without proper approval which in turn could be a security risk. Is there an “easy” way through any of the reports (haven't found any so far) to see who did elevation of command prompts/powershell prompts which can then be evaluated if it was correct use or abuse.  

Has anyone else experienced issues with Windows Search or indexing not functioning properly following the latest patch? We've observed that removing the PAM agent seems to restore search and indexing functionality.Has anyone else seen similar behavior or found a workaround?

Hello!We are using PRA Jump Client to rotate local account password on a workstation.  Is there a way to update it in auto-logon configuration . Preferably by running sysinternals auto-logon via a batch script. I think we can update the password in a service (log-on user) using PRA vault but not auto-logon .Is there a way to pass this vaulted password to a script via Endpoint automation ?

The following articles were published last week. New Knowledge Base Articles: KB0022012 - Unable to RDP Jump when using diacritics with Linux Jumpoint - Authentication failed error KB0022037 - Web Jump no longer working with new VMWare versions when using "Enhanced Authentication Plugin" (EAP) KB0022125 - Is Remote Support and Privileged Remote Access Affected by CVE