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Privileged Remote Access

Create identity-secure, just-in-time access to all your enterprise environments: cloud, on-premises, and OT.

137 Topics
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AndyHTrailblazer
asked in General
Document not found error when browsing /login

I tried to access my PRA /login page but got “Document not found” error. I followed https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&table=kb_knowledge&sys_kb_id=1d533ad2471ce290b77b3ddbd36d43d9&searchTerm=document%20not%20found but it doesn’t help.I still couldn't see any sites in the default site drop down list. Please help. thanks, 

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BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Mar 31 - Apr 7)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021294 - How to integrate BeyondTrust Remote Support/Privileged Remote Access with Google for SAML Authentication KB0022037 - Web Jump no longer working with new VMWare versions when using "Enhanced Authentication Plugin" (EAP) KB0022108 - Privileged Remote Access and Remote Support 25.1 operating system certification matrix KB0022140 - Error when accessing security tab after software upgrade - An unexpected error occurred KB0022141 - Web jump error: failed with exit code 2 KB0022143 - Version 24.3.2 fails when installing on some Ubuntu distributions. Error GLIBCXX_3.4.30' not found KB0022157 - Error approving access for others. The approver key is invalid KB0022161 - Authenticate the current url icon is greyed out when Web Jump is launched KB0022168 - File transfer completes with errors but fai

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GloriaB
BeyondTrust Employee
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Carlos MendonçaTrailblazer
asked in General
Credential injection remote PRA WEB Jump

Hello,I'm having trouble with the credential injection feature in the web jump section. It doesn't fill in and even selecting the options and looking at the documentation isn't working. Is anyone else having the same problem?

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edwinb77Apprentice
asked in General
group policy assignment not the same

We currently have a support group linked with a group policy and in turn session policy where the group policy is updated with members through SAML import from our EntraID. This generates the authorized access for all the members in this support group to all our devices. I'm currently trying to set up another group where we have only a few members in that gets access granted to devices that are allowed unattended access meaning no prompt when taking over the device. However whatever I apply and change, the account that is in the main SAML import group and now added to the unattended access policy as well, keeps the prompt when taking over the device and it seems that the main support group keeps overruling the unattended policies. Done some digging and when I use a local account (actual BT consol) and when entering this user account, I have a nice overview in the membership detail with priority. However when I look in the account that is imported through SAML, I don't see this overview

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BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Mar 24 - Mar 31)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022117 - Can SQL tunnels be created for multiple instances of a SQL database? KB0022140 - Error when accessing security tab after software upgrade - An unexpected error occurred KB0022149 - Android Jump Clients prompt to allow screen casting "Exposing sensitive info during casting/recording"

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GloriaB
BeyondTrust Employee
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edwinb77Apprentice
asked in General
BT jump client post install tags and possible other options

In our situation we currently create 1 BT jump client MSI installer which we then package and add to our Intune environment for deployment on all our workstations (approx 40k) From the consol perspective it is then just 1 big pool of devices and all our IT and support presentatives can access the workstations where required to provide the needed support. We are currently reviewing this strategy to reduce this visibility initiating RBAC like we also do in our Intune environment where many especially device visibilities are reduced due to applying scope tags and in turn apply security groups which limits the views of our IT. This of course is something we should/could do in BT, however there is no such rule or something available that if device starts with USLT or DELT it will be assigned to X group policy/session policy and then linked to the allowed representative and learned that this is initiated through the client itself hosting the tags and optionsWe've learned that you can add tag

322
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AndyHTrailblazer
asked in General
PRA update stuck at 99%

I am trying to update our PRA on-prem instance but it stuck at 99% for almost 3 hours now. What is solution for this? The screenshot is below:Thank you!

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bt101Veteran
asked in General
PRA Remote Screen Sharing - Hardware Acceleration, Latency-sensitive GUI Use Cases

Hello All!We have seen that in one of our use cases , PRA remote screen sharing was not good enough - video lags , ghost mouse etc. This group of users have GPU intensive applications - 3D modelling etc. The remote machines are Ubuntu systems, They use NoMachine which apparently is better than PRA. With PRA they see more lags. Is there a way to use hardware acceleration , tweak compression settings to improve performance. NW bandwidth should not be a concern.

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Juan IslaNewcomer
asked in General
PRA Failover configuration on AWS provision appliances

Has anyone had any challenges When configuring Failover with a shared IP on AWS Cloud host Manager appliances. We previously had Virtual appliance provisioned in VMWare (Failover configuration worked properly) and moved to AWS cloud host, since then Failover configuration does not seem to work. Wonder if we should have any additional setting in AWS or if there are any caveats to the Failover settings in Cloud-hosted PRA appliances.

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BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Mar 17 - Mar 24)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0022045 - Windows 11 24H2 - RDP graphics issue - Little colored squares over everything (screen artifacting) KB0022114 - How to add IP address and name to hosts file KB0022116 - Web Jump option missing under Access Permissions section KB0022125 - Is Remote Support and Privileged Remote Access Affected by CVE-2025-27636 ? KB0022127 - What is the default driver location for new databases on SQL server? KB0022131 - The Organizational Unit (OU) is missing from the CSR request in /appliance KB0022133 - Unable to create new Jump Client. Error - The total number of deployable Jump Clients for this site has been reached

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GloriaB
BeyondTrust Employee
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SolBApprentice
asked in General
PRA - Auto backup

Hi,I am looking for an article/reference/document that could help me setup a backup for PRA software configuration automatically. This means, I am planning to set a schedule to backup the PRA software. Any thoughts and help are greatly appreciated!  Thank you.

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BeyondTrust Employee
Prudhvi Keertipati
Prudhvi KeertipatiVeteran
asked in General
Jump Shortcut Import Wizard Missing

In the PRA Cloud 23.3.4 instance, Jump Shortcuts Mass Import Wizard  is missing under Jump Items. Is there any configuration or setting has to be enabled for this wizard to show? Thanks,Prudhvi

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MarcusHApprentice
asked in General
No update notification emails

Hello,We have a BeyonTrust PRA OnPremise Virtual Machine (latest version). We have admin email configured in the /appliance settings, and test mails are successful. But we do not receive emails when a new version is available.How can we be notified when there is an update available?Thanks in advanceMarcus

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alexsilvabunkerApprentice
asked in General
PRA Vault

Team, what are the platforms that are supported for password rotation using the PRA Vault?Does it support Linux, Windows (Ad and Local), and Network Devices (i.e Fortinet, Cisco, etc)? I didn't find the list of supported platforms in the Beyondtrust documentation.​​​​​

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Travis JApprentice
asked in General
Domain user prompted for credentials on web jump

We have an in/out board application we want to present to domain users through beyondtrust when offsite. In testing the user logs in to beyondtrust with domain credentials, and then is prompted again 2x on the website.  Internally it tries sso with logged in user, then prompts if user not found. Is there way to run the web jump as the domain user that logged into PRA so they don’t have to re-enter username and password?  Or any other way around that?

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BeyondTrust Employee
GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Mar 10 - Mar 17)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021317 - Unable to login to Remote Support or Privileged Remote Access after adding certificates to a clustered LDAP provider "Failed to authenticate with 'password' using provider [4]: Unable to bind" KB0022055 - Domain discovery error - Failed to get information about discovery account KB0022075 - Unable to RDP - How to troubleshoot RDP KB0022081 - Approval emails for sessions have stopped working error - STMP error [450] Service unavailable KB0022085 - How to disable session recordings KB0022093 - Canned scripts with multiple files fail "Cannot find initialization file at... Please specify a valid initialization file"

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GloriaB
BeyondTrust Employee
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naidu_jstsTrailblazer
asked in General
How to Import using jump shortcuts for Network Tunnel, we do not have any template for that.

How to Import using jump shortcuts for Network Tunnel, we do not have any template for that.

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BeyondTrust Employee
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HamzaTrailblazer
asked in General
Web Jump Time Out PRA 24.3.2

almost every attempt on web jump times out. changing the Authentication Timeout works but next time have to changed it again and again.some URL launched but appears as below. checked outside PRA URL is working fine. 

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BeyondTrust Employee
Fabien Landais
Fabien LandaisRising Star
asked in General
Input file for btapi tool

Hi, I’m alooking for some example around the btapi.exe usage. Command lines are pretty understandable and usable with options and arguments but I don’t know the file format for inputs. Apparently we can use json format or key=value format but I have never been succeeded to provide inputs to command as “add user”.If somebody can provide me a json file example to create local users through btapi it will be wonderful :)

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bt101Veteran
asked in General
PRA Cloud-hosted vs on-prem

Has anyone moved from cloud-hosted PRA instance to on-prem virtual or physical appliance ? or vice-versa. Was there any significant difference noticed on remote access session performance - jump clients , RDP using JumPoint. I know many factors will impact this but lets say PRA user and remote server both are on-prem and PRA appliance is moved from cloud to on-prem. Theoretically, there should be performance improvement. Trying to see if this is worth the time and effort , if someone has already done it :-)

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K
Koem1977Newcomer
asked in General
SQL tunnels on SQL Server with multiple instance

Hi team Do you know if SQL tunnel support connection to multiple instance of the same SQL Database ?Customers can configure SQL Server Tunnel jump items to connect to the default instance but how does a customer configure a SQL Server Tunnel jump item to connect to databases installed on non default SQL server instances? Is this even supported?

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BeyondTrust Employee
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AndyHTrailblazer
asked in General
No "Web Jump" option in Group policy

Hello,I have a Windows 2022 Jumpoint. I tried to create a group policy but found the “Web Jump” option is missing on “Access Permissions” section. Anyone knows why? Thanks, 

502
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vilasboasApprentice
asked in General
PRA Console on Ubuntu Freezing When Retrieving Credentials

On Ubuntu 24.04, the PRA console freezes when attempting to load the credential injection screen. When this happens, the process becomes completely unresponsive, requiring a manual termination. I’ve tested multiple PRA versions, and the issue occurs in all of them. Is anyone else experiencing this behavior, or does anyone know how to fix it?

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AndyHTrailblazer
asked in General
How many concurrent session that a Jump client support?

Could multiple users connect to the same Jump client? Windows RDP has 2 users limitation. Does it also apply to Jump client? Thanks,

1493
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GloriaB
BeyondTrust Employee
GloriaBBeyondTrust Employee
published in General
Privileged Remote Access - Knowledge Article Publications (Feb 24 - Mar 3)Weekly KB Publications

The following articles were published last week. New Knowledge Base Articles: KB0021306 - Issue clearing Windows clipboard sync on jump client KB0021309 - Jump Clients in a Jump Zone Proxy show online but some timeout when starting a session KB0021327 - Remote Sessions with Android TV - buttons do not work as expected KB0022060 - How to install an update set for RS or PRA in ServiceNow KB0022065 - Unable to install Jumpoint on Debian 11 OS. Error - PUSH_AGENT:ERROR exception occurred while connecting to gateway KB0022071 - Accessing Jump items is slow

150
GloriaB
BeyondTrust Employee

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