PRA - Could not find a schedule to use with this release request

Hello ​@bevo1985 

After looking at the KB you posted I notice the KB does not get you to check the “Release Duration (Minutes)” set in the ECM integration is set to a value that is less than the Maximum Release Duration set on the Managed Account you are trying to use. If you are using the built-in integration set in Password Safe.

Login to Password Safe | Configuration and in the Secure Remote Access section click “Connect to Secure Remote Access” 

If using the standalone external ECM start “BeyondTrust-ECMConfigurator.exe” on your ECM server. Click the settings Gear to the right of the Password Safe plugin. 

Verify the Release Duration specified in the integration is set to a value less than on the managed account you are trying to use in PRA.

Let me know if this helps.

Regards,

John

Hi All,

Thanks for the info. I rebuilt my whole build using the more modern connector and it is now working

Hi.

This can also happen when selecting a Password Safe Roles in the Smart Group, which the Manage Account is part of, that does not have API flags enabled. 

Because the ECM makes API calls, approval needs to be done through a policy with API permissions.

Regardss