Skip to main content
Trailblazer
April 15, 2026
Question

PRA | Mouse Showing Black Dot

  • April 15, 2026
  • 3 replies
  • 144 views

Hi 

 

I have configured PRA where I have jump client and a RDP for a windows Server, when I am accessing I strangely started noticing that Over the Mouse there is a black dot which keeps moving along with the Mouse Arrow cursor. the problem is that they are not in sync, there is a kind of lag, is there a way to fix the Mouse having that black dot., can we remove it.

    3 replies

    Pulitros144
    Veteran
    April 15, 2026

    @naidu_jsts Its a know problem, For PRA, upgrade the appliance to PRA version 25.2.1 or higher.

    PS
    Trailblazer
    April 15, 2026

    Current version is 25.3

    Pulitros144
    Veteran
    April 15, 2026

    @naidu_jsts Then its better if you open a case on the support portal and reference this KB0022868 “Loss of mouse control and black dot on remote sessions after upgrade to 25.1.2”

    PS