Log Retention Period for Session Recordings

The session logs are retained on the appliance for a period of up to 90 days. To maintain historical data user can download session recordings from the /login interface during 90 days period or download in bulk through the BeyondTrust Integration client. 

Sure, thank you.  We have integration client downloading the data once per day. Based on the session duration and count , we see appliance holding anywhere between 60-90 days of recordings. I am trying to understand how other users are handling it - typical log retention period for session recordings & live vs archival 

Adding to this point - Where can we see the retention period of session logs? I see Data Retention tab under configurations. Under it, which is the correct field for session logs? Please suggest

Hello ​@AyanWS - you’ll find the details for this under /login > Mangement > Security. The guide for this section is here: https://docs.beyondtrust.com/pra/docs/on-prem-security-settings#miscellaneous, which outlines which field and setting controls which feature.

Hi ​@PhillC, appreciate your response. Unfortunately, when I try to login into  /login page - it says page cannot be displayed. Please suggest. I hope this different than appliance page?

Hello ​@AyanWS - Yes, the SRA (PRA/RS) appliances have two different web interfaces - /appliance and /login. 

Please confirm you are using the fully assigned DNS Hostname to access this page? Example: https://pra.example.com/login and not the IP or locally assigned DNS name?

If you are using the full DNS Hostname, and still having issues accessing /login, then you will need to log a Support Case as something appears to be broken with your appliance.