Hello,
I am experiencing an issue with the Bring Your Own Tool (BYOT) option when attempting to open a Remote RDP session using an external tool. For some endpoints, the session initiates but terminates within 1-2 seconds. This behavior is inconsistent, as it works fine for other endpoints.
Could you please assist in identifying the cause of this issue and suggest a resolution?
Best answer by PhillC
Hello
Hello
Hi Phill. Thank you for your reply, I have already created a case along with all the logs and Support team mentioned that This issue has been raised by a few other customers around BYOT RDP jumps and currently the cause of the issue is being investigated by our Tier 3 and development team to try and find a resolution. I am hoping to get this resolved asap.
But The reason behind my question to be added here is that I wanted to check if there is any other workaround/options I can get here from any other customers who faced this issue in past. Thanks.
I saw in Remote Support’s 24.3.2 release notes solving issues with BYOT RDP, but I don’t know if it is related to your issue:
We have seen what seems like the same exact issue in our environment too! I’m so glad to know we are not the only ones. We are currently on PRA 24.2.3. The major thing we have narrowed it down to is when the client/user’s PC is on Windows 11 and the remote system is on Windows 11. Windows 11 has a different version of remote desktop (see screenshots below with Win10 and Win11. We have found that it is related to the client PC’s RDP version and whether or not NLA is enabled on the remote system.
We are really hoping this fix listed in the release notes for 24.3.2 fixes the issue. We are in the process of installing this version in a test environment now to see if it is fixed.
Just wanted to drop an update on this. We have been testing 24.3.2 and it appears to have resolved the issue with RDP dropping/disconnecting while using the external BYOT feature (primarily seen on certain versions of Windows 11). We believe it is fixed and plan to roll out this version to production in the next few weeks after we can get more testers on the test instance just to be sure no other issues cropped up.
Hello,
I am experiencing an issue with the Bring Your Own Tool (BYOT) option when attempting to open a Remote RDP session using an external tool. For some endpoints, the session initiates but terminates within 1-2 seconds. This behavior is inconsistent, as it works fine for other endpoints.
Could you please assist in identifying the cause of this issue and suggest a resolution?
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