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Carlos Mendonça
Trailblazer
May 8, 2025
Question

Privileged Remote Access

  • May 8, 2025
  • 3 replies
  • 142 views

Hello,
Please, has anyone faced or is going through this? At first, it works normally on the local server, but not on the PRA application. It is impacting a lot to continue with visibility. The screen goes white when loading.

 

 

    3 replies

    T
    BeyondTrust Employee
    tdearman
    BeyondTrust Employee
    May 12, 2025

    Hi Carlos, if something isn’t working, you’ll need to open a support case.  This forum is not designed for break/fix.

     

    Todd

      P
      BeyondTrust Employee
      PhillC
      BeyondTrust Employee
      May 12, 2025

      Hello ​@Carlos Mendonça - i think the best way forwards here is to collect logging from the Jumpoint hosting this Web Jump, and open a support case to get those logs reviewed for issues and errors.

        C
        Carlos MendonçaAuthor
        Trailblazer
        May 12, 2025

        Hello tdearman and PhillC

        Thank you for your feedback. I have an open ticket with the support team but no response on the topic yet. I shared it on the forum in case anyone has already faced this same issue. Thank you very much.

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