Hi Carlos, if something isn’t working, you’ll need to open a support case.  This forum is not designed for break/fix.

Todd

Hello ​@Carlos Mendonça - i think the best way forwards here is to collect logging from the Jumpoint hosting this Web Jump, and open a support case to get those logs reviewed for issues and errors.

Hello tdearman and PhillC

Thank you for your feedback. I have an open ticket with the support team but no response on the topic yet. I shared it on the forum in case anyone has already faced this same issue. Thank you very much.