PRA Console

I think the questions are…

• Where is your PRA deployment housed?
• Where are your reps located in relation to your target endpoints?
• You state “user experience for China staff”… are users in China connecting to endpoints outside of China or visa versa?

Let’s rule out latency, if possible.

Todd

​@tdearman 

• Where is your PRA implementation located? It is located in Brazil.
  Where are your representatives located in relation to your target points of sale? They are strategically located in Brazil and China.
  You mention "user experience for employees in China"... are users in China connecting to endpoints outside of China or vice versa? Users in China are connecting to endpoints located in both China and Brazil.

Thank you so much

Thanks for the information.

I feel confident that you are certainly experiencing network latency strictly due to the distance of the connections.  Screen sharing sessions from China to Brazil would expect to have latency.  The sessions of China reps connecting to China endpoints would still be experiencing latency because both the rep and endpoint are connected to the appliance in Brazil.

Our product called ATLAS is designed for this type of deployment - https://docs.beyondtrust.com/pra/docs/on-prem-cluster

​@tdearman 

Thank you for sharing the documentation.
Is this service an add-on to the contract, or would we need to contact the account manager? Based on the documentation, we are not aware of the URL to access the ATLAS product.

Is your current deployment cloud or on premise?  Either way, yes, ATLAS is an additional cost, plus a purchase of additional appliances referred to as traffic nodes.

For any sales related questions, you should certainly contact your account manager.

​@tdearman 

The deployment is in the cloud. I appreciate the support and information shared. We will contact the account manager about this. This should initially resolve the issue between the endpoint connections, right?

​@tdearman 

I understand.

Thank you very much, I appreciate all the support.