Skip to main content

PRA session disconnection

  • June 23, 2026
  • 2 replies
  • 55 views

Forum|alt.badge.img+3

Hi team

 

We're writing to report a problem that has been occurring with our client. Several users have reported that while connected to a session, their session suddenly disconnects. This has happened to multiple users, and we'd like to know the cause of this behavior and if it's a known bug.

2 replies

Forum|alt.badge.img+1
  • BeyondTrust Employee
  • June 24, 2026

Hello ​@Josmay  - I would get a Support Case logged for this, it sounds like we may need to review the client logging for errors. Our Support Team would be best placed/suited to handle that with you.


Forum|alt.badge.img
  • Rising Star
  • July 27, 2026

Was this just the Desktop Access Console. We experienced it (likely after applying PRA 26.1.1) but it seems to have resolved itself after we raised a support case.