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PRA session disconnection

  • June 23, 2026
  • 1 reply
  • 12 views

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Hi team

 

We're writing to report a problem that has been occurring with our client. Several users have reported that while connected to a session, their session suddenly disconnects. This has happened to multiple users, and we'd like to know the cause of this behavior and if it's a known bug.

1 reply

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  • BeyondTrust Employee
  • June 24, 2026

Hello ​@Josmay  - I would get a Support Case logged for this, it sounds like we may need to review the client logging for errors. Our Support Team would be best placed/suited to handle that with you.