Scaling Remote Support in Education & Government: The Nash County Playbook

Scaling Remote Support in Education & Government: The Nash County Playbook Webinars Scaling Remote Support in Education & Government: The Nash County Playbook January 22 | 1PM ET | Earn 1 CPE credit Managing thousands of endpoints across campuses while meeting classroom demands isn’t easy. Join Nash County Public Schools and BeyondTrust to discover how modern remote support can transform your IT operations.

In this live conversation, Tremain McQueen (CTO) and JR Williams (Sr. Network Engineer) from Nash County Public Schools join moderator Bill Venteicher (Director of Public Sector Marketing, BeyondTrust) to share how they modernized remote support to improve response times, reduce technician friction, and keep teachers teaching.

What you'll learn:

The remote support capabilities that matter most when budgets and teams are leanHow to evaluate solutions for real-world conditions and identify what “good” looks like in an intuitive dashboardProven ways to reduce resolution times and increase first-contact fixes across campusesHow to staff and scale effectively during peak periods using concurrent licensing and simple workflowsRollout practices that speed time to value and help technicians succeed from day oneHow to measure impact for leadership with clear, relevant metrics

You’ll leave with a practical checklist you can use immediately, plus lessons learned you can apply before your next surge.