Customer Success Quarterly - 2024-Q4 - Identity Security Insights

Hello!

Last month our Chief Customer Officer, Sean Cashin, provided some information on our upcoming dedicated user community. I’m excited to announce that BeyondTrust launched our new BeeKeepers community on Monday, September 16th!

Why BeeKeepers?

The name BeeKeepers was born from the idea to protect and secure privileged identities, along with the paths those identities follow in order to gain privilege, aka Paths to Privilege.

What does the BeeKeepers name mean to us?

Imagine a company’s data and secrets as the honey in a beehive. BeeKeepers take care of the hive, protecting the honey and honeybees, from predators the live to steal the honey, damaging and destroying the hive.

Now imagine you, BeyondTrust customers, IT Admins, SOC professionals, and CISOs are the BeeKeepers! And honeybees are identities – human and non-human – continuously travelling along their flight paths, the Paths to Privilege, collecting pollen and making more honey. BeeKeepers protect the honeybees’ path and continuously defend the hive from predators like individual and nation-state threat actors.

We’re very excited about our new customer community as it enables our teams and partners to interact with our customers, and for our customers to interact with each other, all in one place. It will be a curated experience providing a federated search across all BeyondTrust’s documentation, as well peer-to-peer forums for collaboration and innovation focused on BeyondTrust’s products. To date we have over 1450 members and over 700 topics and replies!

All the Best,
Devin Churchill

Who To Contact

Need to reach someone from the team or have questions?

Find your main points of contact below.

Support:

Customer Support Portal

Phone

Effective August 5th, 2024:

Support cases must be created directly within the Customer Portal. Support case creation will no longer be possible via mysupport@beyondtrust.com. We will also be retiring our inbound BeyondTrust chat support option.

Customer Success Management:

Email: customer.success@beyondtrust.com

Resources

What’s New in Identity Security Insights 24.11
Identity Security Insights 24.09 (September 2024) Release Notes
Past Release Notes
Administration Guide
How-to Documentation

In Case You Missed It

Product Roadmap Sessions
Go Beyond World Tour - On-Demand
How Polsinelli Enhanced Security and Compliance with BeyondTrust Identity Security Insights

BeyondTrust Blog
BeyondTrust Youtube Videos
All Webinars
All Podcast Episodes

Save The Date

November

November 7 - Top Cybersecurity Trends & Predictions - Webinar
November 7 - NE DC Boat Cruise - Washington, USA
November 13 - What’s New! Password Safe - Webinar
November 13 - Meeting 2027 DoD Zero Trust Mandate - Webinar
November 26 - Australian Cyber Conference - Australia

December

December 9 - Gartner IAM Summit 2024_UA -Grapevine, TX, USA

Announcements

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Product Management

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Technology Integrations

The Insights community portal features several insights webhook JSON template examples which can be used to integrate Beyond Trust Insights threat detection capabilities with widely used Information Technology Service Management (ITSM) applications.

To see a full list of platform supported Insights webhook integrations, please visit this site.

Webhook JSON template examples are only community support and do not follow the same guidelines as platform supported Insight integrations, such as general support. To see a list of the Insights webhook JSON template examples, please visit this site.