Hi Team,
Last week ,we upgraded the BeyondTrust Password Safe version from 23.3 to 25.1. However, post-upgrade, we encountered an issue while accessing the web console, where it displayed the error “Resource cannot be found.” (Please find below the screenshot for your reference )
This is the error message
Server Error in '/' Application.
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.
Requested URL: /Eye_RetinaCSAMLSAMLAssertionConsumerService.aspx
We reviewed all relevant Knowledge Base articles for troubleshooting. Additionally, a P1 support ticket was raised with BeyondTrust; however, we did not receive a timely response.
Due to time constraints and the dependency of other CRs on Beyond Trust, we have roll back the change.
Now we have planned the same activity on 3rd May, Appreciate your quick and prompt response on fixing if this issue arises again.
REgards,
Billa ShivaTeja.
