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Acive passive configuration failing with error in BT password safe 24.1

  • May 11, 2026
  • 1 reply
  • 7 views

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Initial Pairing Configuration
Setting up the pairing takes a few steps.
Test sequence was reset
Test heartbeat communication passed
Test file transfer from Active to Passive failed. TEST FAILED - Error occurred during test steps: Doing ensure file doesn''t exist on target... "" ERROR on test: sending file to remote system The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. ERROR on test setup: trying to get file from remote system The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.  This error is coming when configuring active and passive HA configuration on vmware workstation. Please help me. I am trying so much but unable to troubleshoot.

1 reply

  • BeyondTrust Employee
  • May 13, 2026

You can refer to this KB article but VMWare Workstation is not a supported platform. 

https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0017526