Hi All,
The /appliance page is stuck after entering admin credentials and hitting login. Is there any solution to it or troubleshooting steps that can be performed.
Problem:
/webconsole is working as expected, /appliance fails to load after entering credentials, the webpage is stuck on the login window.
Checked below:
1. Inspected Browser Network logs
2. IIS Logs
3. Appliance Gateway Service logs
4. Performed IISRESET, didn't work.
Was a recent upgrade of the appliance management software been perform and did you try rebooting the appliance and do you eventually get an error message?
Which version of appliance management software are you running? You will need to review the appliance logs.
https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0018787
Was a recent upgrade of the appliance management software been perform and did you try rebooting the appliance and do you eventually get an error message?
Which version of appliance management software are you running? You will need to review the appliance logs.
https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0018787
Tried Restarting the appliance, also checked the logs. Appliance server management is 4.4.1.13x.
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