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Question

Because of an error in data encryption, this session will end.

  • March 24, 2026
  • 4 replies
  • 141 views

Some users intermittently encountered this error in Password Safe PAM:

Because of an error in data encryption, this session will end. Please try connecting to the remote computer again.

After that error message, the session disconnects.

Tech Support determined that the issue is caused due to a network-related TLS/SSL interference between the appliances and target servers. However, Networking team couldn't find any issues to fix.

Please share with us if anyone encountered this type of issue.

Thanks

Meku

4 replies

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  • Trailblazer
  • March 24, 2026
Hi ​@Meku.k Is there a network firewall between the appliance and the targets, or the appliance on the same network as the targets?

  • Author
  • Apprentice
  • March 26, 2026

Hi ​@feralton Yes, there is a firewall between the appliances and target servers. 


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  • Trailblazer
  • March 26, 2026

Hi ​@Meku.k .

Since end-to-end communication needs to be encrypted, there can be no SSL inspection by the firewall between the communication. Here we solve this by disabling SSL inspection in the firewall rule between Appliance/Broker/Servers.

 


  • Author
  • Apprentice
  • April 24, 2026

Hi ​@feralton,
Our network team confirmed that there is no network firewall between the appliances and the target servers. The issue is still persisting, and they haven’t been able to determine the cause yet. Any idea?