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Hi All,

We are experiencing an ongoing issue affecting a single user. When launching the application via the user’s PasswordSafe vault, incorrect credentials are being injected exclusively for this user. Application launch functions correctly for all other users. The application is deployed on an RDS server, and the affected user has the appropriate permissions on the RDS environment.

Troubleshooting steps performed:

  • Password reset in BeyondInsight

  • User profile recreated on the RDS server

  • Application removed and re-added in the user’s PasswordSafe vault

  • Application launch attempted via incognito browser session

Steps not yet performed:

  • Removing the user’s privileged account from PasswordSafe and reprocessing the SmartRules to add it back

Please advise if any troubleshooting steps are missing.

​@SureshM Have the user tried manually login to the application outside of Password Safe, by retrieving the password?

Are these any special characters that are not allowed by Application in the password and user’s password has those characters?

Is it directory account or local account to application?  Is the same user’s password working on other systems or applications?

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