Hello All,
Leaning into the cliché, it’s hard to believe the year is half over already. As I'm sure is true for many of you, this has been a year of hard work and big changes at BeyondTrust. At the beginning of the year, I stepped into the role of Chief Customer Officer and welcomed both Mike Machado and Brett Thiess to the team as CISO and CMO, respectively. We also welcomed Ron Nissim and his team into the BeyondTrust family with the acquisition of Entitle, expanding BeyondTrust’s stance as an Identity Security leader!
As the CCO, my passion and focus are on ensuring that our customers not only adopt but get real value from our products – securing their Identity landscape, minimizing the risk of threat actors, and limiting the blast radius of any incidents. Your thoughts and experiences are a key piece of guidance for us; from your NPS responses and feedback on your interactions with teams like support and services, to your engagement on changes we’ve made to products, we value the feedback and the time you take to help us understand how we can provide a world-class customer experience.
With this in mind, I’m excited to announce that BeyondTrust will be launching a dedicated user community in just a few months. This will enable our teams and partners to interact with our customers, and for our customers to interact with each other, all in once place. It will be a curated experience providing a federated search across all BeyondTrust’s documentation, as well peer-to-peer forums for collaboration and innovation focused on BeyondTrust’s products. More information will be available in the coming weeks.
Until then, here's to a wonderful summer spending time with friends and family!
All the Best,
Sean Cashin
Who To Contact
Need to reach someone from the team or have questions?
Find your main points of contact below.
Support:
Effective August 5th, 2024:
Support cases must be created directly within the Customer Portal. Support case creation will no longer be possible via mysupport@beyondtrust.com. We will also be retiring our inbound BeyondTrust chat support option.
Customer Success Management:
Email: customer.success@beyondtrust.com
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