Skip to main content
Question

Check-in is bad design

  • July 24, 2026
  • 3 replies
  • 60 views

BeyondTrust is always doing something out of ordinary esp. introducing misleading button “Check-in” request, many people in our shop don’t know the implication behind “Check-in” which is equivalent to almost cancel a request. About to start work with some cases in our shop that needs at least 2 senior managers to approve but when everything is approved, the checkin button is easily making confusion to general users as the button so close to bring up session.

 

I have reflected many times to BeyondTrust who is slow in response at all or never take inn customer feedback seriously.

 

With other issues, we are planning to KO this product soon and may use other alternatives.

 

Really don’t use BeyondTrust in the long run, rather to select others like Cyberark rather.

3 replies

Forum|alt.badge.img+4

@Stephen_Lee_Sino 

I do agree some of the GUI features could improve, but I find this more to be an educational issue more than a GUI issue.

I deal with a lot of different customers and this is the first time that I hear this as an issue.

We usually create documentation for end-users with small how to guide including gif animations etc. simply to avoid issues like these.

KR Jens


now most users are not willing to see user guides even we have warned.  hopefully beyondtrust should rather change caption better


Forum|alt.badge.img+4

now most users are not willing to see user guides even we have warned.  hopefully beyondtrust should rather change caption better

​Hi @Stephen_Lee_Sino 

I agree on most users don’w want to read or look at the guides, but changing the platform does not really resolve that issues, You can actively participant in BT’s UI Experience which you just have to sign up, this does help you influence the design.

Then use the idea portal which also allows you to add ideas for BT to take action on.
https://beyondtrust-public.ideas.aha.io/

I suggest using small gif animations etc. Screen2Gif is a great tool for that, instead of the click here click there and then click……… they are easier to digest.

KR Jens