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Concurrent session on Custom Platform

  • December 2, 2025
  • 5 replies
  • 23 views
I
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Hello All,

 

We have created the custom Mainframe platform to onboard the Mainframe account under Password safe. This functionality is working fine . We have a requirement to onboard the shared Ids on the custom Platform wherein one Id will be accessed  by 8 users.  Here we are facing issue that when one user checks out the Id other user gets the error saying “The account is not available during requested time”. 

I have seen the below KB article which says concurrent session is not available on Custom/Generic platforms and it asks to change the platform type of system to Windows/Linux which is not possible for us .

https://beyondtrustcorp.service-now.com/csm?sys_kb_id=cf6c24fc47a2669015c43e7d826d4394&id=kb_article_view&sysparm_rank=2&sysparm_tsqueryId=6c5caa3f47d436501bf1db37536d43b3

 

My requirement here is , is there any workaround available which we can use from which users can at least  view the password from Password safe for these shared ids ?.  If users can view the password then they can access the system outside of BT which would be fine for us for the moment. 

Need Help here please . Awaiting response.

 

Regards,

Imran Aliyani

Pulitros144

5 replies

Pulitros144
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  • Pulitros144
  • Rising Star
  • December 2, 2025

​@immi563 

Are you making password changes? If not, I'd recommend just putting these IDs in Secrets Safe and being done with it.

Now, if you are doing password changes, you can use the Secrets Safe platform:

Secrets Safe - Password Safe Custom Plugin example | Community

To create a copy of these accounts, sync them with the real accounts in your managed mainframe, and every time you change these passwords, it would change on the Secrets Safe platform and then it would change on the corresponding Secrets Safe account.

To summarize, there is no way for you to do this legitimately with Password Safe, but you can use Secrets Safe to at least get the passwords to your users.

PS
I
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  • immi563
  • Author
  • Trailblazer
  • December 2, 2025

​@immi563 

Are you making password changes? If not, I'd recommend just putting these IDs in Secrets Safe and being done with it.

Now, if you are doing password changes, you can use the Secrets Safe platform:

Secrets Safe - Password Safe Custom Plugin example | Community

To create a copy of these accounts, sync them with the real accounts in your managed mainframe, and every time you change these passwords, it would change on the Secrets Safe platform and then it would change on the corresponding Secrets Safe account.

To summarize, there is no way for you to do this legitimately with Password Safe, but you can use Secrets Safe to at least get the passwords to your users.

Hi Pulitros144

thanks for the reply . This link you have shared is routing to be below page 

 

Can you please check and let me know the correct link.

 

If I can sync the password from real account to account in secret safe it will be helpful for me to get this requirement done.

Regards,

Imran ALiyani

I
Forum|alt.badge.img+1
  • immi563
  • Author
  • Trailblazer
  • December 2, 2025

​@immi563 

Are you making password changes? If not, I'd recommend just putting these IDs in Secrets Safe and being done with it.

Now, if you are doing password changes, you can use the Secrets Safe platform:

Secrets Safe - Password Safe Custom Plugin example | Community

To create a copy of these accounts, sync them with the real accounts in your managed mainframe, and every time you change these passwords, it would change on the Secrets Safe platform and then it would change on the corresponding Secrets Safe account.

To summarize, there is no way for you to do this legitimately with Password Safe, but you can use Secrets Safe to at least get the passwords to your users.

Okay I got the link but it seems to be slightly complicated solution to build the plugin.  Is there any API available that can be used to retrieve the password of managed account ? If there is one than I can try to build some custom Utility to make this happen

 

Regards,

Imran Aliyani

Pulitros144
Forum|alt.badge.img+4
  • Pulitros144
  • Rising Star
  • December 2, 2025

​@immi563 

Are you making password changes? If not, I'd recommend just putting these IDs in Secrets Safe and being done with it.

Now, if you are doing password changes, you can use the Secrets Safe platform:

Secrets Safe - Password Safe Custom Plugin example | Community

To create a copy of these accounts, sync them with the real accounts in your managed mainframe, and every time you change these passwords, it would change on the Secrets Safe platform and then it would change on the corresponding Secrets Safe account.

To summarize, there is no way for you to do this legitimately with Password Safe, but you can use Secrets Safe to at least get the passwords to your users.

Okay I got the link but it seems to be slightly complicated solution to build the plugin.  Is there any API available that can be used to retrieve the password of managed account ? If there is one than I can try to build some custom Utility to make this happen

 

Regards,

Imran Aliyani

There are the examples found on KB0017018 i have attached the Retrieve Password  one its a ps1 file, but i change to txt so i could upload here

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PS
Pulitros144
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  • Pulitros144
  • Rising Star
  • December 2, 2025

​@immi563 

Heres the link to the plataform:

Secrets Safe - Password Safe Custom Plugin example | Community

PS

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