Daily discovery scans are not working from last one week

You can refer to this KB article to troubleshoot the Discovery Scan issue.

https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0017069

Is your scan jobs failing or they are not returning any hosts?  

Hi Howard, The scans are not running they are supposed to run every night as scheduled scan. It is not running from last 1 week since we restarted the primary node.

What status do these scans show in BeyondInsight? Are they running and completing, but not showing any assets acquired? Are there scans that appear to have been stuck running for quite some time?

Do the scans appear to not be running at all? If not, it may be worth verifying that the BeyondTrust Discovery Service is running on the UVM.

Is it possible that an HA failover may have inadvertently occurred during the reboot of the Primary UVM?

These are a few things that you can check that hopefully will give a better picture of what might be occurring.

The last scan shows as completed and after that there’s no scan report which shows that the scan even initiated. I hope this helps. 

That’s helpful info! And if you view the Active/Completed scans, does there appear to be a scan stuck running there?

This is the scan I see but it doesnt show as stuck. I should have run next day (16 march) but it never did.

Thanks!

The article that Howard provided contains some helpful commands to check the status of the Discovery scanner; I’ll include some relevant ones here:

Steps

1. RDP to the scanner server

2. Open Command Prompt as admin

3. Run the following command:

cd 'C:\Program Files\BeyondTrust\Discovery\'

Lets check the status of the BeyondTrust Discovery Service to confirm its running; this should return “Running”:

btdiscovery getd

Next let’s test Central Policy; this should return “Ok”:

btdiscovery testc

Let’s test the Event Client; this should return “Ok”:

btdiscovery teste

Finally, let’s confirm that the scheduled scan job is present on the Discovery scanner; this will return a list of the scheduled scans present - we would typically expect yours to be listed here:

btdiscovery gets

Thank you, I will try and confirm. Sorry scanner server means the UVM or the RDS?

Good catch - apologies for the confusion; RDP into the UVM to run these commands.

Hi Ryan, i have run all the commands and got the desired results as well. What’s next I can follow please share?