Hello All,
We have a requirement for deletion of Inactive AD users from BeyondTrust Password Safe (User Management). However for some of the users when trying to delete we are getting below error -
“Cannot delete a user 'username' with active Password Safe Release Requests”
Does anyone know resolution for this? Any known KBA or document for this?
Thanks,
Prasad
Local web console users, Entra ID users and Active Directory in Web console User Management cannot be deleted, if they have done scans or sessions such as RDP or SSH. This is by design and for audit purposes.
You need to follow the article below to disable these accounts in BeyondInsight.
https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0016988
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
