You can reset a series of administrator account password from the appliance maintenance page.

https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0017092

​@Howard , hello

Thank you very much for your support.
I am using this version
The shared document does not support this current version of Access.
Do you have another one, please?

​@Carlos Mendonça The only 2 ways i know that works its like this:

1:
1.1 - Go to Configuration
1.2 - User Management
1.3 - Go to Users
1.4 - Find the “Administrator” Account
1.5 - Edit the account and change the password.
 

2:
2.1 - Go to the login page
2.2 - Click “Forgot Password”
2.3 - Put the “Administrator”​ account and then the email registred on the account should receive a link to reset the password:

 

Just make sure you have the following configured to make the second method work:
 

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​@Paulo144  hello

It worked successfully after following the instructions. Thank you very much!