Skip to main content
Solved

Issue: PS Automate - Chrome Browser not opening

  • March 4, 2025
  • 16 replies
  • 573 views
mcencienzo
Forum|alt.badge.img+2

Hi Everyone,

 

Is there someone also experience browser not opening upon running PS_Automate using the latest Chrome Browser as of today? We are on BeyondInsight 24.2.0.1324 and uses Enhanced Utility Tool with the same version. I have deployed this on my RDS server last January and was able to work this out. But as of today, I built again a Windows Server 2022 with RDS role however as of the moment, the PS_Automate does not work. I have to test this again due to my colleagues reported that they couldn’t make it work on their environment and some of their implementations. See sample screenshot below:

 

I can’t find any reliable KB articles to resolve this and I have already created a ticket support for this and unfortunately, the action items provided by the support is questionable and no certainty that it will work. 

 

Regards,

Fellow BCIE

Best answer by Prudhvi Keertipati

 Check the version of ps_automate file in the properties -> details tab because there is an issue with ps_automate in Enhanced Utility Tool 24.2.x.x

If version showing as 0.0.0.0 in details tab then try with different version of ps_automate. 

 

~ Mackey

    16 replies

    J
    BeyondTrust Employee
    • jchandler
    • BeyondTrust Employee
    • March 6, 2025

    Hello ​@mcencienzo 

    The Failed to get credentials error is caused by the “--verbose” at the end of your command line. 

    Try removing and launch again.

    mcencienzo
    Forum|alt.badge.img+2
    • mcencienzo
    • Author
    • Rising Star
    • March 7, 2025

    Hi Jchandler,

     

    I only show the --verbose screenshot to identify what’s causing the error. If I remove the --verbose string on the command, the browser is still not opening and no error is being shown. 

    ~ Mackey
    Prudhvi Keertipati
    Forum|alt.badge.img+3

     Check the version of ps_automate file in the properties -> details tab because there is an issue with ps_automate in Enhanced Utility Tool 24.2.x.x

    If version showing as 0.0.0.0 in details tab then try with different version of ps_automate. 

     

    Prudhvi K
    mcencienzo
    Forum|alt.badge.img+2
    • mcencienzo
    • Author
    • Rising Star
    • March 10, 2025

    Hi Prudhvi and jchandler,

     

    Yes. Already tried to install the latest version of pbpsmon and ps_automate on the RDS server. Per testing, it can now run the application via ps_automate.

     

    ~ Mackey
    L
    Forum|alt.badge.img+1
    • line
    • Veteran
    • March 21, 2025

    Will this last version of ps_automate will work with a previous passwordsafe version? I am still in 23.x

    mcencienzo
    Forum|alt.badge.img+2
    • mcencienzo
    • Author
    • Rising Star
    • April 2, 2025

    Hi line, 

     

    The latest version of ps_automate works with earlier version of Password Safe as I tested this with our PWS Cloud version 24.2. 

    ~ Mackey
    L
    Forum|alt.badge.img+1
    • line
    • Veteran
    • April 2, 2025

    Hi,

    The technical support confirm there was an issue with the ps_automate and passthrough files downloaded from the support portal.

    Best,

    L
    Forum|alt.badge.img+1
    • line
    • Veteran
    • April 2, 2025

    They provides the correct ones, and everythings went well.

    frank.colvin
    Forum|alt.badge.img+1
    • frank.colvin
    • Veteran
    • September 12, 2025

    I am having a similar problem. I am on 23.3. I have the ini file set up for the web page, correct version but the web page does not load, I am using Chrome.

    Frank Colvin, Senior IT Administrator - PAM Intact Insurance Specialty Solutions
    L
    Forum|alt.badge.img+1
    • line
    • Veteran
    • September 12, 2025

    I am having a similar problem. I am on 23.3. I have the ini file set up for the web page, correct version but the web page does not load, I am using Chrome.

    Hi, use mozilla, it is the one that is more stable and you can disable auto update.

    Also many psautomate that are not working. 

    frank.colvin
    Forum|alt.badge.img+1
    • frank.colvin
    • Veteran
    • September 12, 2025

    we cannot use Mozilla as it is not acceptable for our organization.

    Frank Colvin, Senior IT Administrator - PAM Intact Insurance Specialty Solutions
    L
    Forum|alt.badge.img+1
    • line
    • Veteran
    • September 12, 2025

    what is the exact error? Is it blank page with data: ???

    we cannot use Mozilla as it is not acceptable for our organization.

     

    frank.colvin
    Forum|alt.badge.img+1
    • frank.colvin
    • Veteran
    • September 12, 2025

    the web browser does not open, the logs indicate all is good but no browser window opens

     

     

    Frank Colvin, Senior IT Administrator - PAM Intact Insurance Specialty Solutions
    L
    Forum|alt.badge.img+1
    • line
    • Veteran
    • September 12, 2025

    does it launch msedge? You can open a case with the support, to provide you a version of ps_automate and .dll, that works to replace it in your installation. some of them are not working well.

    frank.colvin
    Forum|alt.badge.img+1
    • frank.colvin
    • Veteran
    • September 12, 2025

    no browser opens

     

    Frank Colvin, Senior IT Administrator - PAM Intact Insurance Specialty Solutions
    L
    Forum|alt.badge.img+1
    • line
    • Veteran
    • September 12, 2025

    Another think i did was to download recent version of enhance tool and install it, even on previous release. You are trying locally i gues? With example this one: ps_automate.exe ini="C:\Program Files\BeyondTrust\pbpsmon\AWSWebApp.ini" TargetURL="https://534949981440.signin.aws.amazon.com/console/" BrowserName="msedge" username="username" password="password"??

    Badge Earners

    • BCA: Privileged Remote Access
      GroSanhas earned the badge BCA: Privileged Remote Access
    • Core Concepts - Privileged Remote Access
      Ahmed Butthas earned the badge Core Concepts - Privileged Remote Access
    • BCA: Password Safe
      Abdelhamid.Saberhas earned the badge BCA: Password Safe
    • BCA: Remote Support
      DQ2has earned the badge BCA: Remote Support
    • BCA: Endpoint Privilege Management - Windows
      CHRISK1has earned the badge BCA: Endpoint Privilege Management - Windows
    Show all badges
    Terms & ConditionsCookie settingsAccessibility statement