Hello all,
We are experiencing a behavior with RDP sessions via Password Safe initiated from machines with Windows 11.
The session has a slow image loading, appearing to load in rows of images and in blocks.
A simple movement of windows within the RDP session causes the image loading of this movement to be very slow.
This does not occur if the RDP session is direct with the destination server.
But if the connection is through Password Safe being Windows 11 > Resource Broker > Destination server, this slowness is noticed.
Has anyone else noticed this problem in your environments?
Additionally, this behavior does not occur in Windows 10.
Points that I have already checked:
- The software installed on the computers are the same between Windows 10 and 11;
- The network settings are the same. This behavior occurs on both wireless and wired networks;
- The GPOs of the Windows 10/11 stations, Resource Brokers and destination servers have already been checked. No Remote Desktop configurations that could impact the sessions;
The environment as a whole is the same. The only thing that changes is the Windows version.
I wonder if it could be something between the RDP on the Windows 11 machine and the RDP Proxy within the resource broker.
One workaround that I applied and significantly improved the RDP session was the addition of the gfx and gfx_caps_override registry keys to a resource broker in the environment.
However, the use of these two registry keys was advised against by BeyondTrust support as they were no longer necessary.
Could I simply apply these two keys to all resource brokers? Yes, I could. However, using them removes the Password Safe loading screen during the RDP connection, making it impossible to see if any error occurred.
I continue to investigate this behavior in my environment, but have not yet been successful in improving it.
Any thoughts here we'll be apreciated.