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Question

Managed account failed to rotate password value cannot be null

  • May 14, 2025
  • 1 reply
  • 75 views

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Howdy!

Error when onboarding an user account and force change the password:

##################

Get user principal using SID:
Password change failed. Error: Value cannot be null. (Parameter 'identityValue')
Password change failed

##################

Tried multiple times, but it seems that some value is impeading the force rotation.

 

Any ideas?

 

Kind regards.

1 reply

  • BeyondTrust Employee
  • May 16, 2025

From the logs it appears that Password Safe could not find the SID of the managed account. You should do a directory query to see if you can locate this account from the domain?