Managed Account Next change date should consider Last change date

Question

Hello Team,

We have observed a issue with PasswordSafe, where Managed Account Next change date is calculated based on Last scheduled change date. If the user changes the password manually, Next change date is not updated to new date based on Password change Frequency (Xdays).
The problem observed today, is that teams who have manually changed the password for a Service account ahead of a policy based 90-day rotation, as part of a RFC change window, will suddenly have the service account password rotated automatically again (potentially just a few days later) on the 90-day rotation enforcement date by PasswordSafe - thus breaking their production service.

How can we achieve this use case in such a way that Next change date is updated based on last change date (scheduled & manual)?

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Hey @SammedPatil - I would recommend opening a case for this behaviour. That said, the passwords shouldn’t rotate during a session.