Mapping all of sudden not working

Forum|Forum|11 months ago
September 30, 2025
2 replies
142 views

Has anyone had an issue where all of sudden managed accounts are not mapping to their user accounts with smart rules? I have smart rules to map the account, I haven’t done any changes to the managed or non-managed accounts in AD but it just all of sudden stops mapping. It seems like the smart rule isn’t reading the directory attributes either.

J

jchandler

BeyondTrust Employee

Hello @crystalb25

If there has been no configuration changes it could be the smart rule is failing to run. I recommend you open a support case to have the support team investigate. If its an OnPrem install include a Support Pack so they can search the logs.

Regards,

John

C

crystalb25Author

Apprentice

It’s only one user in the smart rule results that won’t map.

Can you tell me what SLA on support? It seems like it takes like 3 days or more to get a response.