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Question

Old sessions remain in Active Sessions

  • December 3, 2025
  • 1 reply
  • 11 views

I can see several old sessions still appearing in the Active Sessions list in Password Safe, even though only today’s sessions should be showing. 

1 reply

Pulitros144
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  • Rising Star
  • December 3, 2025

@Fasi Ur Rehman 

If your environment is Cloud, just open a case with Support for them to clean these 'broken' sessions.

If it is on-premises, you can use a database query against the RetinaCSDatabase to clean these sessions marked as active. Please open a case with Support so they can assist you.

If it is truly necessary, send me a private message and we can discuss the queries further.