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Question

Password Safe

  • February 10, 2026
  • 1 reply
  • 33 views

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Hello, how are you?

Has anyone else encountered problems importing a .csv file and received this message?

I tried downloading credentials directly from the vault and then tried importing them to another folder within the vault.

The profile already has a Workforce license.

I also tried with the administrator profile without success.

I also used the documentation without success.

https://docs.beyondtrust.com/bips/docs/secrets-safe-configure-bi-cloud

 

The import could not be performed.

 

1 reply

  • BeyondTrust Employee
  • February 27, 2026

Hello ​@Carlos Mendonça  

We have a kb for that error.

https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0021047

 

Let me know if this resolves your problem.

 

Regards,

John