Password Safe - Password Change Increase Timeout

Forum|Forum|1 year ago
March 7, 2025
3 replies
230 views

Hi All,

How can we increase the password change timeout for a platform?

We noticed that our firewall devices password change commit job is taking longer time before Password Safe timeout the password change.

Would like to know is there any option to increase the timeout value. until the firewall device completes password change commit.

Thanks,

Password Safe

Best answer by Prudhvi Keertipati

After some research, I was able to figure out that timeout value can be increased from Smart Rules or from Edit Managed Account.

Prudhvi KeertipatiAuthorAnswer

Guru

After some research, I was able to figure out that timeout value can be increased from Smart Rules or from Edit Managed Account.

Prudhvi K

C

Courtney N

BeyondTrust Employee

Hi Prudhvi, I’m glad you were able to locate those two areas! Here is the KB that provides information about timeout issues and where to change them. (Spoiler: it’s the locations you found!)

https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0017406

C

Collins Mburu

Rising Star

hi @Prudhvi Keertipati ,

you can duplicate the firewall platform into a custom platform and add an extra step on the password change steps to wait for the commit to finish or send ctrl+c upon a succesful password change.

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