+3Hi All,
How can we increase the password change timeout for a platform?
We noticed that our firewall devices password change commit job is taking longer time before Password Safe timeout the password change.
Would like to know is there any option to increase the timeout value. until the firewall device completes password change commit.
Thanks,
Best answer by Prudhvi Keertipati
After some research, I was able to figure out that timeout value can be increased from Smart Rules or from Edit Managed Account.
+3After some research, I was able to figure out that timeout value can be increased from Smart Rules or from Edit Managed Account.
Hi Prudhvi, I’m glad you were able to locate those two areas! Here is the KB that provides information about timeout issues and where to change them. (Spoiler: it’s the locations you found!)
https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0017406
hi
you can duplicate the firewall platform into a custom platform and add an extra step on the password change steps to wait for the commit to finish or send ctrl+c upon a succesful password change.
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