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Veteran
March 11, 2025
Question

Passwordsafe Email Template Customization

  • March 11, 2025
  • 1 reply
  • 39 views

Hi,

Is there a way to include a body tag which is not available in the description of that template but is available for other template.
 For Release Request Access Policy mail template, we want to include the Reason in the email. But available body tags does not have “ :RequestReason:”
In other mail template it is available. The form captures it that means it is being recorded somewhere. Is there any way to include the reason in “Release Request Access Policy” mail template

1 reply

Paulo144
Veteran
March 12, 2025

@bt101 you would need to open a idea to make that possible, as of now is not possible to use a tag from another template. Instead of sending the information of the tag, it just send the tag name on the e-mail.

https://beyondtrust-public.ideas.aha.io/

Pulitros