Hello, What is the list of reasons the PasswordSafe Session Manager utilizes high CPU, other than well known the SCP protocol issue in version 23?
Because its often behavior in PasswordSafe and multiple customers are complaining about it.
PasswordSafe Session Manager CPU Hight Utilization
Hi
Database fragmentation can be a cause for performance issues. It is recommended to set up and run daily and weekly maintenance against the RetinaCS database to ensure stability and performance. For more information, refer to KB0017248.
Ensure the customer is running a supported version of Beyondinsight Password Safe as there were a few old issues fixed such as in article: KB0019557.
I would also check the log files or system event viewer for any timeout errors and search the knowledge base. Sometimes it is how the environment is set up and the configuration needs to be changed. For example, narrowing down the amount of accounts returned by a query.
Encourage the customer to open a case with BeyondTrust Support to investigate.
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