The following KBs detail the processes for completing an on-prem BeyondInsight / Password Safe upgrade, however there are a few things to note before you begin the upgrade procedure:

• Please ensure appropriate backups are taken prior to initiating the BeyondInsight / Password Safe upgrade.
• It is recommended that you ensure you are up to date on SUPI updates prior to upgrading BeyondInsight / Password Safe.
• Finally, it is also recommended that you verify the pre-requisites are met as detailed in the release notes prior to initiating the BeyondInsight / Password Safe upgrade.

Note that the upgrade procedure varies depending on your configuration (Active/Passive vs. Active/Active):

Upgrade BeyondInsight Password Safe Active Passive Appliance high availability pair

https://beyondtrustcorp.service-now.com/kb_view.do?sysparm_article=KB0017028

Upgrade BeyondInsight Password Safe in an Active Active appliance setup

https://beyondtrustcorp.service-now.com/kb_view.do?sysparm_article=KB0017029

Hi ​@prasadp87  I would start by ensure the software updates are up to date.  Refer to What are SUPI updates? How to install Security Updates Packages

Thank you for quick response for same.