Remote application session getting terminated

Question

Hi All,We have onboarded the Remote Web application in our Beyondtrust Password safe instance.  The launch of application is successful and user can access the application without any issues.However whenever user tries to modify the size of browser window, session terminates with below error  Has anyone encountered this issue previously ? If yes, can anyone please suggest how the issue was resolved ?Awaiting response. Thanks in advance .Regards,Immi

tclowater · Answer

Hey ​@immi563- for fun, I did try your question out with the Beekon AI chat and it did come back with two KB articles related to likely how the access policies are set up (or PasswordSafe versions) to check before opening a ticket with support (which, I would suggest using Beekon’s AI chat since it can do the initial checks it was going to do anyways ‘live’ and then open the ticket on your behalf).BeyondInsight / Password Safe - RDP error: "Because of a protocol error, this session will be disconnected"BeyondInsight / Password Safe - Errors attempting to launch proxied RDP or RemoteApp sessions "RemoteApp Disconnected"Cheers,Tasha

Remote application session getting terminated

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