Screens logs out or shows the user will be logged off too soon

​@Felipe S 

This is what you need to know about the “Notification Time Before Session Timeout”:
 

This setting controls when the pop-up warning appears, giving the user time to extend their session before the inactivity limit is reached.

• Function: It is the number of minutes prior to the configured Session Timeout that the notification is displayed.

• Formula: The pop-up appears after (Session Timeout - Notification Time) minutes of inactivity.

• Example (using a 20-minute Session Timeout):

  • If you set the notification to 1 minute, the pop-up shows after 19 minutes of inactivity.

  • If you set the notification to 9 minutes, the pop-up shows after 11 minutes of inactivity.

So, if your user duplicate the session or open a new webconsole page, the original one, will generate more inativity time, causing the logoff before the configured time
 

You might want to take a look at KB0017374, which explains how to calculate the correct time for the timeout.

Do a test open only one tab with the webconsole and check how much time does it really takes to logoff or show the extension time pop-up!

If this help you, please mark as best answer!

Thank you Paulo.
I've already read those KBs but none of them helped me.
Also reviwed this configurations.

The case is: literally logs out while I work with the system.
detail: I'm not with double session opened in another tab.
The "Your Session is expiring" message appears with no interval, in another words, while I'm using the Webconsole.

Thank you,

Felipe S

​@Felipe S 

This is a cloud instance, correct? There was a bug some time ago where the settings configured on the web console were not correctly applied to the database for the notification timeout. Please open a case making reference to this bug, and Support will correct it for you.

Yep! Cloud and some on-premises environments.

I will open a new one.

Thanks.