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Question

Slow RDP session - Password Safe

  • November 25, 2025
  • 2 replies
  • 12 views

Hi everyone,

The end users are experiencing delay and slowness when taking RDP sessions through Password Safe on-prem. Usually they have to read logs and commands and the slow and delayed screen output is becoming a hassle for them, resulting in a very poor user experience.

After some researching, I found a commonality in the solution that it an issue with the client’s network, however, they are not ready to accept it.

According to them, when they take RDP directly from the U-series appliance, the session is much better but from the Web UI, it’s very delayed and slow.

Has anyone here encountered an issue like this, if yes, how did you solve it.

Thanks in advance.

2 replies

Pulitros144
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  • Rising Star
  • November 25, 2025

@Muhammad Haris I went through something like this in my environment. We had to apply the register key GFX - 3 on both appliances. It appears the default codec that Password Safe sessions were using was putting a strain/pressure on the connections, making them slow. Once you apply this key, it changes the codec to a more suitable version. For us, that was the final solution when dealing with slowness in Windows sessions.

Bellow is KB0018738  with the regkey:

 


  • Author
  • Apprentice
  • November 25, 2025

Hmm this seems like something to try and troubleshoot ​@Pulitros144 

 

Thanks a lot for sharing, will definitely update if the issue gets resolved.