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Question

Unable to start Beyondtrust Passwordsafe service after BI upgrade

  • November 8, 2025
  • 1 reply
  • 48 views

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Does anyone here have experience with this issue with the PasswordSafe service? After updating to BI version 25.1.1, all of a sudden the services were not able to start. I also check the event viewer, and it says there was a missing DLL. as shown in the screenshot:

 

1 reply

  • BeyondTrust Employee
  • 104 replies
  • November 10, 2025

Hello ​@Juls 

I would recommend logging into the BT Support portal and opening a support case.

Customer Service Portal - Customer Support

 

If your able to login to BI and download a support pack I would recommend you also upload that to your case. 

 

Regards,

John