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Apprentice
November 8, 2025
Question

Unable to start Beyondtrust Passwordsafe service after BI upgrade

Does anyone here have experience with this issue with the PasswordSafe service? After updating to BI version 25.1.1, all of a sudden the services were not able to start. I also check the event viewer, and it says there was a missing DLL. as shown in the screenshot:

 

1 reply

BeyondTrust Employee
November 10, 2025

Hello ​@Juls 

I would recommend logging into the BT Support portal and opening a support case.

Customer Service Portal - Customer Support

 

If your able to login to BI and download a support pack I would recommend you also upload that to your case. 

 

Regards,

John